"fantastic communication and VERY honest."

I brought a bicycle from this company/website on 1st December 2012 due to my last one being stolen. After filling out the order and paying in full my partner received a call 2 days later saying that the price of the bike changing overnight and that they were refunding me £45 RESULT!
They could of said nothing, but they were honest and cause of this and there excellent customer service noticeably Luke. I will definitely be returning here for a bike in the future and will be recommending to family & friends.

"So very good......"

Great service and delivery, purchased a beautiful Cannondale ladies mountain bike, impressed at every step of the process.

"Fantastic!"

Just bought a beautiful Wilier from Discount Cycles Direct and the service couldn't have been better. Prompt, knowledgeable, extremely helpful, and Luke, who I dealt with, is an exceptionally nice bloke.

I got the bike at a cheaper price than everywhere else, brilliant service and the bike is stunning. Perfect!

Recommend them 100%

"Highly Recommended"

Bought a pair of Schwalbe tyres from this company.....great price and super fast free delivery. You can't ask for more than that!!

"Quick Service"

I bought a night vision jacket. At the time they were quite a bit cheaper than anywhere else. Delivery was prompt & price was good, so i'd use them again

"Terrible!!"

I ordered a pair of 'puncture resistant' tyres on a Tuesday, as I was due to pick up my new hybrid bike that weekend.
There was allegedly a problem with my card details, and they rang me next day asking for me to give them the corrections.
I did so and they assured me that my tyres would be arriving on the Friday. Saturday came, and still no tyres, and I then saw on my online credit card statement that they had also charged me twice, on two consecutive days, for what were by now, non-existent tyres.
It turned out that they had not only charged me twice, but also sent me two sets of tyres, which were useless by this time, as I had already bought (and recieved) alternative replacements, from another supplier.
I consequently refused the delivery of the two sets of tyres, and have now had one sets price refunded, and awaiting the second refund.
To be fair, the guy I dealt with on the phone seemed nice enough, and was apologetic.
However, I certainly won't be using this supplier again, as the experience has been very frustrating, not to mention costly. I also have absolutely no trust in their competence, which means I don't/wouldn't trust them with my money again.