"Faultless service from start to finish."

Faultless service from start to finish.
I ordered the Hamilton bed. The lead time was 3 to 4 weeks received delivery in exactly 31/2 weeks.
Delivery company was superb. (shout out to BJS) My husband and I dismantled old bed and built new in 2 hours, we are both in late 60s. It took longer to unpack everything and carry it upstairs. Packaging was extensive but essential and most of it was recyclable.
The bed looks fabulous and everything went without a hitch. A well deserved 5 stars.

"High quality product, worth the cost"

Decided to take a chance on the Original Bed Co's king size Hamilton Low Footend bed, and I'm really glad I did. So I'm writing this review as others were super helpful in my decision. The beds are on the pricier side but the quality lives up to it. The delivery timeline was just short of 4 weeks (as expected) but definitely worth the wait. I was apprehensive as it was being shipped from UK to Ireland. However, customs costs were already covered and it came well secured and packed up with lots of cushioning. Assembly was pretty straightforward and surprisingly easier to put together than a simple Ikea bed. The bed feels very solid and is so so beautiful in person. It feels like the type of bed that will stand the test of time. Thoroughly impressed with the quality and product, highly recommend!

"Excellent Product"

Excellent Product, superb value, V polite efficient customer service for the staff in London showroom.
Highly recommend

"purchase of beds and mattress "

We purchased a king size bed, a single bed and a mattress from this company over the past month. Excellent quality beds, easy to assemble and a very comfortable mattress. We recommend this company and will use them again ourselves

"Nice bed but made mess all over the carpet"

Nice bed, but really frustrated by the dirt that was left inside the bed frame tubes from manufacturing. This is an email I sent to Nick at OBC and never got a reply:

"...we're pleased with the bed, but the process of building it was very stressful owing to the frame depositing black powder coat paint all over our brand new carpets. That was really frustrating and it's stained our carpets. Some of the tube had clearly not been cleaned of the excess powder after being painted, and it was sitting the tubes as a dust which came out when tipped up. Not impressed."

"Beautiful bed for a great price"

Beautiful bed for a great price, wrapped very well to ensure no chips or damage would highly recommend.

The only that could be better is for the bed to be taken to the bedroom. But a good strong well made bed don’t hesitate and the mattress was comfortable.

"Beautiful beds"

This is the second bedstead (and mattress this time) purchased from the OBC. Both times I have been delighted with the products and service including delivery. Great communications from start to finish and two beautiful, high quality beds. I ordered the Juno cotton mattress which is well made and comfortable. The instructions were easy to follow when assembling the bed however, I managed to throw out the centre rail with the packaging but following a call to customer service who advised me to send an email with all the details I was promptly sent a replacement rail, free of charge. Excellent service and excellent products. Thank you.

"Bed good, experience dreadful "

Bed quality good. Delivery time poor, quoted 8-10 weeks, took 13 weeks and I had to contact company 3 times.

Most disappointing was the excessive packaging, 3 black bin liners full of non recyclable packing, plus all the boxes - for a single bed!! No need for this in 2023 except company not wanting to spend the extra few pence on more sustainable materials. Really really disappointing for a premium product.

"Ordered bed months ago in Feb/march and…"

Ordered bed months ago in Feb/march and told 8-10 week wait. Beginning of April I sent an e-mail to check on progress but it bounced. Rang the customer service number but no answer so in the end contacted one of the shops, in this case in London. Guy I spoke to confirmed my name, address etc and said it would be 20th April. Still heard nothing so am increasingly thinking they’ll just cancel my order. Communication from this company is appalling and service frankly amateur. The bed had excellent reviews but in retrospect was too good to be true.
Edit So the company emailed me the day after I submitted this review and sorted out delivery. The bed was relatively easy to put together and looks good/ is fairly comfortable and sturdy. For the price it’s good value but the company really needs to sort out customer service. I suspect these beds are made abroad (India) and that explains why the delivery date was uncertain.

"Excellent quality bed"

Excellent quality bed. Easy to assemble. Looks great.

Just a shame that despite paying extra for the bed to be delivered to our bedroom, the instruction wasn't given to the delivery firm. A quick phone call and was offered a refund on the delivery fee.