"Awful and rude customer service"

Awful and rude customer service. Delivery company failed to deliver when they said they would and when I tried to speak to this company, they washed their hands of it and told me I had to liaise with the delivery company and there was nothing they could do as it was a third party agent!

I’m astonished that companies who speak to customers like this survive in this day and age. AVOID.

"A1 Company and Bed Frame"

Ordered a solid brass bed from OBC, having found them on “ Google”. As usual looked at the reviews on TP etc. Bed arrived yesterday- Delivery impeccable, with a 3 hour window and tracking.

Put it up today.

It is amazing value- “ Brass in Pocket”, so to speak 🤣

Brass is very heavy, solid and well machined. This bed should last decades.

One point, if you buy one, don’t even think about trying to put it up on your own!

"Amazing customer service."

Amazing customer service.
I have three beds and happy with them all.
Whilst cleaning underneath I noticed that a few of the plastic’things’ holding the slats was broken. Couldn’t find replacements for sale so phoned the company. Unfortunately can’t remember the name of the gentleman who I spoke to but many thanks to him the package arrived with replacements with no quibbles and no charge. Highly recommend the beds and having a good customer service is so nice.
10/10

"Fab bed"

Fab bed - received my Timolin bed Monday and it was put together today. Well made and beautiful. Pleased with my purchase.
Worthy of the 5 stars but, surprised that they wouldn't take order over the phone (unsuccessfully tried 3 times to place order online). I had to request via email. Lastly, please consider reviewing the polystyrene packing which is not recyclable.

"I like my first bed"

I like my first bed, Balina double small, and ordered a new bed for the other bedroom here (with mattresses). I have cotton Juno but it’s so good I cannot imagine what cashmere feels like. I ordered assembly straightaway to avoid huffing and puffing. The bed looks and feels rock solid. (PS. I have now received the second bed and mattress and its outstanding. Love the shelves underneath. Superb quality. Fingers crossed it lasts forever).

"Faulty component / hopeless customer service"

We couldn't fit one of the poles because the hole at one end hadn't been properly drilled. Customer service was hopeless. They didn't seem to know which piece needed replacing despite me sending a photo and despite the piece being one of just 2 identical poles supplied. I gave up and had the faulty piece repaired in order to complete the bed. I'm pleased with the bed, hence the 2 stars but the Original Bed Co score nil on quality control and after sales support. Poor

"Bed arrived broken"

Bed arrived broken. No one picking up the phone to get it sorted out.

Edit: They called me back an hour later, after seeing the missed calls and were able to sort out the first issue (it turns out the broken parts were actually just caps that needed to be removed anyway, they were very tricky to remove though).
Unfortunately, later in the assembly process, I found that the leg of the headboard was quite bent. Phoned up again and was offered a replacement but in 6 weeks due to not in stock. I accepted and bed is functional in the mean time. Good customer service but a shame the product was damaged (likely during manufacturing).

"Superb"

I was recommended the original bed company by a family member. I was not disappointed. Excellent quality for the price so sturdy. Looks amazing. Delivery was spot on. All in all I couldn't be happier with the bed.

"Excellent customer care."

Excellent customer care.
First rate experience

"Fantastic company."

Fantastic company.

So professional and efficient.

Do exactly as promised.

Their courier BJS is also outstanding.

These 2 companies are the most efficient, organised, friendly & helpful organisations that I had dealt with for YEARS.

10* review - highly and strongly recommended.

Thank you