"Too expensive compared to other…"

Too expensive compared to other providers. I'm staggered at the price difference on like for like. Visit to clinic went well enough and procedures adequately explained.

"I was recommended by a friend to go and…"

I was recommended by a friend to go and see Optical express, he’d had lens replacement with them and was very pleased with the process and treatment and said I should give them a try. I had already sought another consultation and paid for it privately, however when I got the quote through it was nearly £2,000 more than I was expecting! I know that not always paying more gives you better results, however, when dealing with your eyesight, it’s a decision I didn’t take lightly! I cannot fault Optical express with the professionalism, efficiency I have experienced throughout the whole process, the Chester team were extremely friendly, the optometrist I saw there for my initial review and consultation was very thorough and I left feeling like I was in safe hands. I was sold! Every appointment was booked and information given…a very slick process. After wearing glasses for 8 years with the frustrations of not being able to see properly, along with not finding my glasses, breaking them, I have now got my eyesight back! Truly life changing and I would recommend this procedure to anyone. Thank you Optical express.

HS

"Fantastic experience"

Fantastic experience, myself and my husband both had lens replacements at Bridgewater Wellness Clinic in Manchester, all the staff from reception to surgeons were exceptional, would highly recommend.

"From start to finish my laser eye…"

From start to finish my laser eye surgery experience has been fantastic. The staff at the white rose store are attentive and super friendly.
My vision within 24 hours was better than 20/20. Highly recommended.

"Cardiff - Will and Jumana"

Had my consultation with Will and Jumana at Cardiff and they were incredible! Answered every question I had, very friendly, very trustworthy!

"Appalling experience "

I give it 1 star only because I have to to write this review. I was told several times on the phone to optical express sales team, that I would have 20/20 vision for life, I treble checked this and she said yes each time. On that basis, I booked an appointment. The consultation was free unless I cancelled or changed it. I get a call from optimax a few days later where a different person tells me it's impossible to give 20/20 vision for life as the eye ages, which is what I originally thought until the initial sales consultant told me differently. I sent emails back and forward to manager of the place I was booked in with, and wanted a straight answer otherwise there was no point in me coming for any less than I was promised. I wasn't really getting anywhere so I went anyway otherwise it would have cost me £50. On getting there the price has doubled almost from the quote I had on the phone ( there was no "from" £2000 it was only a straight 2000 per eye), weirdly enough, when he gave me the the correct price and I said " that's double and way out of my price range", he says " well I'm not here to talk prices I'm here to talk about surgery"... Even though he just told me the price.....strange 🤔 . It's gets better, when I said this is almost double what I was quoted the consultant replied, "well I'm not the one who spoke to you on the phone, so that's nothing to do with me"...erm an apology would of been nice! From start to finish it was a big mistake. I could say more but I'm not going to give this anymore of my time. I certainly will not be going anywhere near optical express ever again! Seems like a con.

"Start to finish BRILLIANT "

Absolutely brilliant service quite unexpected really. From the pre appointment contact to the eye test completion. Michael, Donna and Mary professional, friendly and welcoming. Explained all tests being on several state of the art machines and Mary was fantastic with her results and genuine out come diagnosis. Can't recommend more.

"Free lifetime aftercare scam"

I was one of many thousands offered free lifetime aftercare which Optical Express are refusing to honour. A year later my daughter also had laser surgery, also on the basis of the guarantee of free life time aftercare and Optical Express refuse to honour that as well. Different branch, different city, same free aftercare, same refusal. AVOID

See the inadequate response. I have already tried to pursue this. There are thousands of people with the same refusal of aftercare. I wasn't given any contract to keep - only to sign. And it's not the current terms that are relevant, it's the sales pitch and terms offered to me at the time to persuade me to choose Optical Express over other providers. Free lifetime aftercare made it a no trainer. Except it was a scam

"Results Beyond Expectation"

At every step, the level of care and attention to detail from the Optical Express Team was so reassuring. From the start, they gave me the confidence to proceed with my Lens Replacement surgery and the results have exceeded my highest expectation. Within hours, I was reading small print again without aid and seeing the world with vibrant colour and clarity that I had forgotten existed. I would recommend Optical Express to my friends and family without hesitation.

"highly recommended "

highly recommended