"Tech support was extremely good"

Tech support was extremely good. Sam showed extreme patience. His instructions were very clear and I know this sounds mad but when you are concentrating on olinstruction being given to you about technical issues that you don't completely understand, it is a Godsend when that person speaks slowly and with perfect diction. Sam didn't hurry or rush but explain things in a very clear manner.
I am very impressed with the tech support I have recieved from Rural Wifi
Thankyou

"Very happy and highly recommend"

Last month we were looking for a new internet provider and spent some time reading reviews of the providers in our area. After readig them and talking about our choices, my wife and I liked the reviews of Rural Wifi, they had lots of them and the comments were very positive. So after all our research, we made our decision and are very happy with it. They offer great service which is hard to find these days and they also have a wonderful and friendly customer service team when you need them.

"First Class Support, highly recommend Rural WiFi "

When our FTTC contract with a bigwig provider (*V) expired, fibre had just arrived in the area, so we decided to switch to another bigwig provider (*S) and get FTTH installed, thinking we would get a better deal. Huge mistake, installation date was cancelled 3 times and their customer service was frankly appalling.

I gave up and later decided to sign up with Rural WiFi (which was seemless), however the bigwig provider (*S) didn't bother cancelling the pending installation order on the property despite multiple calls & complaints filed. Trying to cancel the order with *S was a nightmare, it went for weeks.

However Rural WiFi were just fantastic throughout the mess.
The agent who signed me up (Andrei) kept in contact with us while we tried to sort out the cancellation issue over the past few weeks and was so patient and helpful. Glad to say we finally have a date for fibre installation and never again will I go to any of the bigwig providers.

PS:
For any leadership in Rural WiFi who might be reading this review, you've got a great employee working for ye!
Our special thanks again to Andrei for his epic assistance!

"Excellent customer service special…"

Excellent customer service special shout-out to the advisor who helped us dawn who kept in contact and made sure we wasn’t disconnected at any length of time

"Caira - Top Class"

Caira
Polite on the phone , updates you and gets the right people to sort any issue with your internet . First class customer service every time I have had dealings with the Support Team

"Router issue"

My router died on me Monday morning, I called Ruralwifi and spoke to Ciara. She was super helpful and sent out a new router asap. I received it Wednesday morning, and she also helped me to reset it.

"Good customer support"

Good customer support. Easy to get a response by telephone. Prompt assistance and installation. Good broadband coverage, despite residing in a 'black spot'.

"Issue was resolved in very fast and…"

Issue was resolved in very fast and professional manner

"Anytime I have a query or issue- always…"

Anytime I have a query or issue- always superfast to reply and assist.

"Amazing service! "

I’ve had Rural WiFi for the past 2 years and I would have been lost without it. Such a great service and amazing customer service too. Never had a days trouble with it at all.