"Brilliant service throughout"

Brilliant service throughout. Really appreciated the swift response and accessibility of Ali and Melissa to my calls and queries.

On moving day itself we were extremely impressed by Bacho and Georgie. Friendly, knowledgeable and knew exactly what they were doing to make the move as seamless and easy as possible. Really great experience and would not hesitate to recommend to others.

"No Fault"

Punctual, Organised, Respectful team, very polite maintained my privacy as requested, treated goods with respect and due care and lightened the burden of the trauma that my family are going through, would highley recommend, Welll Done!!

"Second time I have used their services…"

Second time I have used their services and they did not disappoint. Sultan and his team were efficient, careful and fast. Super friendly as well. Great value

"Friendly team and great service"

Friendly team and great service. Helped me move on short notice and we're very affordable too will definitely use again and recommend:

"Great company"

I called this company yesterday with some enquires and the lady I spoke to on the phone was very helpful. Made me feel at ease even with my 120 questions. Got a great price and will be using them in the coming weeks for my Kong distance move. Survey was booked for the same day. Totally recommend.

"Shaken down for more money"

I wouldn’t use them again. Had a quote over the phone and explained the inventory and the fact we were moving to a 2nd floor flat with no lift. The woman on the phone told me “it sounds like a 3 man job but I’ll put it down as 2 to make the quote cheaper for you”. Movers arrived on the day and explained this was definitely a 3 man job. The inventory they had did not match the conversation I had had with the office when the quote was supplied. I spoke with the office again and he said they would send a third man to help unload. The movers themselves were great and worked hard. When the move was complete I was informed that I had to pay an additional £130 for the third man. I called the office and got through to a guy who had a screaming child with him and he confirmed the extra money was needed immediately. I tried to explain that this had not been mentioned to me earlier in the day. I paid it just to get the movers out of my new home. They were very apologetic about the whole thing. Left a sour taste in the mouth and I would not recommend this company to anyone.

"First-time customer"

As a first-time customer, I engaged the services of Removals Expert for my move on 01/08/2023. The overall experience with the company had both positive and negative aspects.

When I received the quotes from Removals Expert, I was presented with two options. The first quote was for 3 movers with 2 3.5-tonne Luton vans, amounting to £690. I made an upfront deposit of £69, which was deducted from the total cost. Later, I decided to request an additional van and two more movers, leading to another quote of £498. Considering the scope of the move, I agreed to this revised cost and made a payment of £690 + £498 before the scheduled move date.

On the day of the move, the movers arrived promptly, and though we encountered challenges in arranging parking, the 6 men present were helpful and displayed a friendly attitude during the packing process.

However, a significant issue arose during the move itself. As we embarked on the journey to the new flat, I soon noticed that there were only 2 vans present, instead of the agreed-upon 3. Upon inquiry, the movers explained that they managed to efficiently fit all my belongings into the two vans, eliminating the necessity for the third van. While I appreciate their resourcefulness and dedication to completing the move, I couldn't help but feel concerned about not receiving the service I had initially paid for. Regrettably, the company's policy prevented them from providing any refund or deduction for the absent van.

Furthermore, post-move, I was charged an additional £40 for the boxes supplied by the movers. While I found this charge reasonable and a standard practice, it added to my overall concern about the value for money.

As a first-time mover, I entrusted Removals Expert with the task, seeking expert assistance. Though I commend the movers for their professionalism and friendly demeanor throughout the process, the discrepancy in the van arrangement and the lack of compensation for the absent van leaves me somewhat hesitant about recommending this company to friends and family.

In conclusion, I want to extend my appreciation to all the movers involved in the process, but I feel inclined to rate my experience with Removals Expert as three stars due to the concerns mentioned earlier.

"We had a very good experience with the…"

We had a very good experience with the Removal Experts, they arrived on time both days, were considerate, patient when things went wrong with the estate agent and professional throughout, would use again and highly recommend! Best price by far compared to competitors!

"unfair toll charges"

they charged road toll charges on me just because they want to take that route not in any of pickup and drop location.
they charged simply because they want to travel to their next location which comes under ULEZ after unloading at my destination.

"Ahmed and Milad were professional and very quick!"

We were really impressed with the service, and the very competitive prices. Ahmed and Milad were on time, polite and professional. Things got quite stressful for us on the day as we were late completing on our purchase but the guys were patient and accommodating doing their best to make things smooth for us. Would definitely recommend them and will use them in the future.