"I ordered on 15 November"

I ordered on 15 November. Received an email to confirm my order but I’ve heard nothing since. I paid for next day delivery. I’ve chased by email and the telephone number they gave me says it’s unrecognised.
UPDATE: The company has now got in contact to apologise and to explain that they had problems with their shipping provider but that my item has now been sent. I have changed my initial 1 star rating. I have now received the product and a refund.

"I have not received my order"

EDIT: Once I managed to speak to someone at Bamboo Pillow they did refund me as unable to fulfil order.

I have not received my order - I emailed for an update or a tracking number and had no response. Please advise

"the service i received was good and…"

the service i received was good and they were helpful in answering my questions thanks.

"Bamboo pillows arrived after a hiccup... Good to know the company respond well to problems"

Hallowe'en. Am updating my earlier review.... see below... as the bamboo pillows have arrived. To be fair to the company they confessed to a new IT email system which I guess had teething problems and my issue blackholed. Once they realised, the company regularly communicated with me to see if replacement parcel arrived. It has. So am happy to amend my rating to 4 stars and I thank the team for their care. Always good to know a company will rectify problems. And I thank them.
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Original post.....

Ordered 3 bamboo pillows on 16th Sept.
Been asked to submit a Trustpilot review 3 days ago.
As it is now 3rd Oct and still not arrived plus Tracking reports no update on "we have collected your parcel" by Yodel Domestic since 20th Sept, how can I give anything but a very poor experience marking though whether should be for Yodel Domestic or The Bambo Pillow is unclear. No explanation as yet. Maybe this review will provoke one or other to ask why a shipment is in limbo?

"Fantastic service !"

Fantastic service !

I would highly recommend this company

"I have not recieved my parcel and…"

I have not recieved my parcel and haven't been contacted by the company either. Would love either a refund or for then to try send it again.

"Good but not outstanding"

Thankfully there was none of the downsides that we were dreading having read some of the less complimentary reviews. This was a gift for mum, who is neither impressed nor unimpressed with the results, but at least I’m thankful that she hasn’t developed any discomfort from using it. However, at the original price of £95 (we managed to bargain the discounted price at the Ideal Home Show down further to £30) I would say it is highly overpriced.

"Excellent"

Excellent quality product, bought for my teenage Grandaughter, she loves them, going to get one for myself

"Very pleased"

Arrived promptly and extremely comfortable. I really hope the eco credentials of bamboo used in this way are genuine.

"Not ethical or sustainable as claimed"

If you’re concerned about the ethics of the things you buy and came across this website claiming to sell ‘fair trade’ and ‘sustainable’ pillows, I should inform you that you’re grossly mistaken. The pillow that arrived (2 weeks after ordering it with no word from the retailer) was in a cheap Chinese carry bag and was indeed marked to have been made in the PRC. Sure, bamboo grows there, but it isn’t sustainable and there is no company called The Bamboo Pillow that even owns factories or anything else in China, this is a cheap bulk item that is being sold under the guise of being ethical and sustainable when really its just a private label job that has been very poorly hidden.
The packaging even said ‘Royalty Garden’ and is tackily decorated with gold crowns and slogans that make it abundantly clear that all statements made on the website are false regarding anything ethical. You will get a bamboo pillow, maybe late, it will be from China, it won’t be sustainable, nor ethical.
Will be sending back to wherever it came from. Red flag indeed.