"WOW Shockingly poor customer service"

WOW Shockingly poor customer service, you can't speak to anyone in "risk" it's ticket only. And when you submit a ticket it will be ignored for a week or more. They ended up being the poorest decision our company has ever made, then they think they will hold our customers payments like stripe and square apparently (they report this in their video as a way to get people to change companies) but they clearly do it. They claimed to contact our clients to verify the payments made, but claim they weren't able to reach those clients, the very same clients that i spoke to over and over from the time they asked for the information to the time they claimed they couldn't reach them, ON THE SAME NUMBERS. LOL. Avoid this place like the plague legit.

"Same issue with all of the other…"

Same issue with all of the other negative reviews. We processed payments then they shut our account off and held onto the funds. Our customers are pissed and I have instructed all of them to file a complaint with the CPFB and FTC against this company. It is not right what they are doing to merchants.

"We've been with this company for about…"

I want to preface this with, before this specific scenario, we've not had any problems with these guys. The absolute and only reason why I am posting this is because for some reason now, they refuse to respond. I opened another ticket yesterday, and asked for follow up, AND I GOT A RESPONSE, the response was to follow (The ticket number) for updates on the scenario. So they're able to respond to my new ticket to tell me to watch the other ticket, but noone is able to respond to my original ticket for a week? Nothing, no response whatesoever. We've been with this company for about a month. They have this habit of holding your funds (Just like stripe and square) except LONGER and WITH NO CONTACT. This time around, it's now been 7 days, since they've been holding the entirety of our funds. NOT A SINGLE PERSON HAS CALLED, EMAILED, TEXT, NOTHING. And it's been 7 days since they began holding our funds. In what world is it acceptable for a company to hold your cash flow unexpectedly and despite DAILY EMAILS, and several calls, NOT A SINGLE PERSON HAS REACHED OUT. I had promised our client that we would complete here services on saturday, but I wasn't able to do that because Maverick deicded to hold her money and not say anything AT ALL, the only way I found out the money was being held, was when the deposit didn't arrive. By then, it's friday morning and less than 24 hours to my clients services and we don't have the money to pay the contractor because maverick decided to screw us and NOT EVEN TELL US. NOT EVEN CALL, NOTHING. I'll be searching for another payment processor. In no world should it be acceptablte for a company to hold the entirety of your cash flow AND NOT SAY A SINGLE THING TO YOU, FOR YOU TO FIND OUT WHEN YOU GO TO MAKE A PAYMENT AND YOU SEE THE MONEY WASN'T DEPOSITED, THEN WHEN YOU TRY TO CONTACT THEM THROUGH CALLS, TICKETS, EMAILS, NOT A SINGLE PERSON RESPONDS IN OVER A WEEK. Completely unproffesional. luis@drewslegal


***UPDATE*** YOUR RESPONSE IS UNTRUE. Completely untrue, You guys have risk people there over the weekend, i called twice and the reps said there was "reduced staff" but someone was available. ALSO, you lie and state that you reached out to me on the 27th and THAT COULDNT BE FATHER FROM THE TRUTH. YOU "REACHING OUT" WAS YOU GUYS REQUESTING INFORMATION ON A TICKET .... THAT YOU HID .... THAT I COULDN'T EVEN SEE ... I ONLY KNEW THAT A TICKET EXISTED BUT KNEW NOTHING OF THE CONTENTS OF THE TICKET, WHEN I LOGGED INTO MY ACCOUNT, THERE WAS NO TICKET AS REFERENCED IN THE NOTIFICATION EMAIL THAT A NEW TICKET HAD BEEN OPENED (A NEW TICKET BEING OPENED, IM SUPPOSED TO GUESS WHAT THAT MEANS?) SO NOONE REACHING OUT , IF YOU CALL SENDING A TICKET THAT YOU'VE HIDDEN AND THAT I'M NOT EVEN ABLE TO SEE, "REACHING OUT" THAT LEAVES FAR MORE TO BE DESIRED. IF YOU ACTUALLY DID SOME RESEARCH YOU WOULD SEE THAT I EVEN CALLED ON SATURDAY AGAIN ASKING WHY OUR DEPOSIT WASN'T MADE AND TELLING THE REP THAT I HAD AN EMAIL FOR A TICKET BUT DONT KNOW WHAT IT IS AND HAVE NEVER BEEN ABLE TO SEE THAT TICKET, AND SHE SAID , "ILL TELL YOU WHAT ITS FOR, PLEASE SEND (THE REQUESTED DOCUMENTS) ,,... AND SHE SAID "SINCE YOU CAN'T VIEW THE TICKET THEY'RE REQUESTING DOCUMENTS FROM YOU IN, GO AHEAD AND PUT THE DOCUMENTS IN THE TICKET YOU STARTED "rEALLY?" AND THEN WHEN YOU GET EVERYTHING IN THAT TICKET CALL ME BACK AND ILL ESCALATE THAT TICKET TO RISK. AND YOU'LL ALSO SEE IN THE TICKET THAT I SENT YOU GUYS THE DOCUMENTS THAT YOU REQUESTED , I SPECIFICALLY STATE, SINCE I CANNOT SEE THIS "TICKET YOU GUYS SENT" THE REP TOLD ME TO SEND SOME DOCUMENTS IN THIS TICKET.

I SPOKE WITH JOSE I THINK HIS NAME WAS YESTERDAY AND HE TOOK RESPONSIBLITY FOR THE ERROR, AND ADMITTED IT MUST HAVE JUST BEEN BAD TIMING AND ASSURED ME THAT THIS TYPE OF THING DOESN'T USUALLY HAPPEN. AND I UNDERSTAND THAT MISTAKES HAPPEN. BUT YOUR BLATANT LIE AND REFUSAL TO ACCEPT RESPONSIBILITY FOR ACTIONS, THEN LYING IN PUBLIC VIEW ABOUT YOUR MISTAKE MAKES ME SERIOUSLY QUESTION YOUR INTEGRITY. EVERYONE MESSES UP, EVERYONE, WE ALL MAKE MISTAKES AND WE ALL JUST NEED TO LEARN FROM THEM. BUT YOU STAND HERE, CONTRADICTING THE CONVERSATION I HAD WITH THE MANAGER YESTERDAY, AND BLATANTLY SHOVING OFF RESPONSIBLITY ONTO ME, WHEN IT WAS 100000% NOT MY DECISION THAT NOONE CONTACTED ME AND IT WAS ALSO 1000% YOUR GUYS' ERROR TO REQUEST DOCUMENTS IN A TICKET THAT YOU DONT EVEN ALLOW ME TO SEE.

"As a telehealth provider"

As a telehealth provider, we had a highly negative experience with Maverick Payments. They banned our account without any notice or chargebacks, claiming we were breaking Visa and Mastercard rules due to our online prescription services. This is patently false, as we are LegitScript certified, which means we are approved by Visa and Mastercard. Only LegitScript certification holders can have a merchant account for telehealth treatments involving no card present transactions. Maverick also mistakenly listed us as an online pharmacy when we are solely the doctor arm of our practice.

Despite having our attorney write a detailed response debunking their claims, Maverick has ignored our attempts to resolve the issue and is holding our funds, effectively stealing from us. Business owners should beware of Maverick Payments. They are not educated on the most current rules and standards for merchant processing and have terrible customer service. We strongly advise against doing business with them.

June 17th UPDATE!

In your response, you stated that you identified our business as a card-not-present pharmacy merchant that processes transactions for prescription products without proper medical consultation or prescriptions. However, this assessment is inaccurate and fails to consider the actual practices of our company.

First and foremost, we do not collect payments prior to purchase. Like other reputable businesses in our industry, we preauthorize payments to ensure the validity of the transaction. If you had taken the time to contact us and discuss your concerns, we would have gladly provided you with this information and worked towards resolving any issues you perceived. Instead, you chose to abruptly shut down our account, causing significant disruption to our business operations.

Business owners should be aware that Maverick Payment appears to make decisions without gathering all the necessary facts. They have demonstrated very poor business practices by failing to reach out to us before taking such drastic action. I strongly advise any online business owner to think twice before entrusting their payment processing needs to Maverick, as they have shown a clear lack of due diligence and communication.

Furthermore, we have noticed that there are funds missing from our account, and as our payment processor, you are responsible for ensuring the proper handling of these transactions. Since you have failed to address this issue and have not provided any clarity on the matter, we have no choice but to escalate this situation. Our legal counsel will be tasked with proving these points in court, as it seems that this is the only way to resolve the matter and recover our missing funds.

We look forward to presenting our case and exposing the truth behind your company's actions. See you in court.

UPDATE JUNE 28th 2024

Dear Maverick Payments,

We do not accept your response. You assumed wrongdoing on our part and halted processing, costing our practice revenue and missing funds. Your actions were based on incorrect assumptions, and your incompetence has caused us considerable harm. Business owners, be warned about Maverick Payments. We have secured legal counsel specializing in merchant processors to ensure Maverick cannot harm another business. Your mistake has had serious consequences, and we will pursue all available avenues to address this.

"Best Acquirer I've ever dealt with!"

I am an ISO and have been in the credit card processing Industry for over 20 years. Maverick is by far the very best acquirer that I have ever used. I first started using them because they board Ticketbroker Merchant accounts and when I noticed and appreciated how great their entire service is including swift Communication, Underwriting, Support, Risk, etc. are I now board all my Merchants with them.

"Look no further than Maverick."

As the proud owner of a thriving CBD e-commerce brand, finding the right payment processor was crucial for our business, and Maverick has proven to be an absolute game-changer. From the swift onboarding process to the impeccable service and cutting-edge technology, Maverick has exceeded our expectations in every aspect.

The onboarding experience with Maverick was remarkably quick and painless. They guided us seamlessly through the setup process, ensuring that our CBD business was up and running in no time. Their team's expertise and commitment to streamlining the onboarding process made the transition smooth, allowing us to focus on growing our brand.

One of the standout features of Maverick is its dedication to ensuring PCI compliance. Dealing with CBD products requires a secure and compliant payment processing system, and Maverick went above and beyond to ensure that our transactions are safe and meet all industry standards. This commitment to security has given us and our customers peace of mind, establishing trust in our brand.

Competitive pricing is crucial in the e-commerce world, and Maverick also delivered on this front. They provided us with a pricing structure that beats many other providers in the market and offered a rate match from another provider. This level of flexibility and willingness to work with their clients sets Maverick apart as a partner who truly values the success of our business.

The dashboard and technology offered by Maverick are nothing short of exceptional. The user-friendly interface of their dashboard provides us with real-time insights into our transactions, allowing for informed decision-making. The advanced features and analytics available through their technology have proven invaluable in optimizing our payment processes and identifying areas for improvement.

Perhaps the most noteworthy aspect of our experience with Maverick is the VIP service they consistently provide, spearheaded by Maurice Griefer, Chief Revenue Officer. Maurice is not only responsive and knowledgeable but is also genuinely invested in the success of our CBD e-commerce brand. It's evident that under Maurice's leadership, Maverick understands the unique challenges of the CBD industry, and his personalized approach sets them apart from other payment processors.

In conclusion, Maverick has proven to be an indispensable partner for our CBD e-commerce business. From the swift onboarding and PCI compliance assurance to competitive pricing, advanced technology, and VIP service, Maverick has exceeded our expectations on every front. If you're in the CBD e-commerce space and seeking a reliable, efficient, and customer-focused payment processor, look no further than Maverick. They are, without a doubt, a game-changer for our business.

"if i could give 0 stars I would"

if i could give 0 stars I would. this company is beyond incompetent.

"Maverick was very helpful approving my…"

Maverick was very helpful approving my "high risk" business and their support over the years has been great!

"I would like to mention Mr Steve who…"

I would like to mention Mr Steve who has represented Maverick so far in the most professional manner. He has been able to communicate, understand and deliver what i had been expecting. I look forward to work with the company in future

"Very Professional"

The Maverick Team made the cc merchant account application a very simple process. I would highly recommend them for your cc processing!