"I had complete answers on my computer"

I had complete answers to my questions which were many and information about contacting FTM for assistance and for using the various icons on my computer. AJ was my techie.

"Andy is an asset to this company"

Andy is an asset to this company. Working with him on Ancestry and Family Tree maker has been a pleasurable experience and sooo helpful
!!

"George was knowledgeable"

George was knowledgeable, patient, and called me frequently as it was updating.

"Great work by AJ Wilson...."

Great work by AJ Wilson..... I will tell my friends!

"Very Helpful help from AJ Wilson"

Very Helpful help from AJ Wilson

"A.J was very helpful and very patient…"

A.J was very helpful and very patient with me. Thank you

"The whole process was easy and simple…"

The whole process was easy and simple to complete.

"Sam the tech was great"

Sam the tech was great, professional and knows his stuff. Great service!

"While attempting to download an update"

While attempting to download a much-needed update to my Family Tree Maker program, the download failed. Called Tech Support and spoke with Nova Anderson. I explained that I have difficulties understanding the workings of computers. Nova was able to take control of everything. He efficiently diagnosed my problems, solved the issues, then updated my program for me. He was courteous and knowledgeable concerning Family Tree Maker and all other issues concerning the workings of my computer. Should other problems arise, I will not hesitate to call and ask for Mr. Nova Anderson.

"AJ did an excellent job of answering my…"

AJ did an excellent job of answering my questions and resolving several issues.