"Paid for a 32m fence. It hasn't arrived"

I purchased a 32m fence kit, which cost $344. Unfortunately, I've only received the wall connector & gate kits, but no actual fence & poles.

My phone call to the Australian outlet was unanswered and they have not replied to my follow up email.

I'm stuck in an endless loop of emails with the UK support team, providing more photos of the same items & restating the same order details.

I hope that at some stage, I actually get the fence that I've paid for but there is no sign of that right now.

UPDATE 3/2025 - The fence eventually arrived and is really good, thanks 👍

"I’m extremely disappointed with Omlet's…"

I’m extremely disappointed with Omlet's customer service. I purchased a cat climbing frame less than two years ago, and it came with missing parts. I contacted the customer service center for help, only to be told that these parts cannot be purchased individually. Although they explained that the parts are pre-packaged and not sold separately, I repeatedly emphasized that I cannot assemble the cat climbing frame without these parts and asked for advice or assistance. Unfortunately, their only response was that the parts can't be purchased.

This response is truly disheartening. I bought the product based on a recommendation from a friend, and never expected such poor customer service. As a consumer, I believe I should receive better support, especially when the product is less than two years old.I now regret spending over $400 on a product that doesn't work at all

I hope Omlet can offer a reasonable solution—either by sending the missing parts or providing alternative assistance.

"Auto door failed putting chickens at risk!"

I've had nothing but issues with this product! I've gone through 2 doors and THREE controls for the doors and they keep stuffing up! Tonight was the last straw, it turned the light off (7 minutes late) then the door remained open!! When I tried to manually close the door it just made a little buzz sound and didn't move at all! Changed the batteries, no better. Luckily I was home or this would have endangered my chickens, I live rural and there are foxes. Absolute disgrace. This company has no issues sending you out a new item if it's faulty but they're getting worse not better! I thought investing so much in this, it would be a great product that would last me years. If I was working late tonight I would have been devastated coming home to dead chickens.

"I have to admit I'm very surprised with…"

I have to admit I'm very surprised with the negative reviews I've seen here. We have had Omlet Eglu's for years now and I can't speak highly enough about them. They are sturdy, easy to clean and safe. Recently we upgraded to the new larger coop and the design has gotten even better. Just a note to anyone considering getting one, there is an ambassador program whwre you can contact so.eone who has coops and go look for yourself

"rubbish customer service."

rubbish customer service.

"I have experienced multiple product…"

I have experienced multiple product quality issues with the Omlet up. The hutch does not fit together with the supplied parts. The run is of very poor quality, with plastic clips that are manufactured with a defect, leading to stressed plastic that will clearly perish in the harsh Australian climate. In addition, the instructions are the worst that I have seen, hardly legible, illogical and incomplete. Please don't make the mistake of buying this expensive to buy but cheaply made product.

The response below is complete BS and deliberately misleading. In a seperate communication Omlet has admitted to the manufacturing fault on the clips yet below they claim they are sturdy. Don't be misled by the fancy marketing and damage control on review sites.

"don’t waste your time or money"

Haven’t actually purchased the eglu because I have been waiting for omlet to get back to me for months. I currently have 6 automated emails from them in my inbox telling me “your enquiry is important to us and we will get back to you within 2 business days”. I have also phoned and commented on their Facebook posts but I am yet to get a reply, which is odd because I have over $1,400 of stuff I want to buy. I’m so glad I saw these reviews, seems the product is almost as bad as the customer service.

"We recently had a tornado at Tamborine…"

We recently had a tornado at Tamborine mountain. Many homes lost their chickens. So many trees around our coop came down, however the omlet coop sustained zero damage. Our hens were kept safe during the tornado. Thank you omlet! It’s the best investment for my hens and I can safely say the Omlet go up is tornado proof!

"I've had the worst experience in my…"

I've had the worst experience in my life with Omlet, they're incredible unresponsive by email. Had to follow up 3 times to get a response back which was vague. poor quality. CANNOT RECOMMEND

"Purchase of extension run for Eglu Go Up"

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