"took money for an order that they didnt…"

took money for an order that they didnt have stock for. been waiting for 2 weeks now for delivery when i was promised delivery thursday 21st.
its now monday the 25th and still nothing!!!

"Absolutely awfull custoawfullmer service very…"

Absolutely awfull customer service very rude people working here.sent out a yellow rubber ladder with black rubber stabilisers and telling me dont have time frame to hear back from suppliers.keep blaming suppliers when i have paid them i dont want to hear about suppliers.first time using them and would be last

"I wish I could give zero stars… AVOID…"

I wish I could give zero stars… AVOID this company at all costs…. Received wrong ladders, we was told to return but WE had to pay for a courier service.. then we contacted them 2 weeks later to chase refund and was told they will not refund us and as a gesture of good will they will dispose of our items… now they have our goods and money - ignoring all emails - we are out of pocket 350 pound! No replies to emails… TERRIBLE- PLEASE AVOID

"terrible customer service."

I ordered a drabest ladder, it stated on the website that the ladder was 1.64m closed, it turned up at 1.8m closed. Took weeks to get it collected for return. Drabest claimed the 1.64m measurement was correct and only agreed to return when I emailed a video of the measurement. They missed 2 collections. and took about 8 weeks to actually refund me.

"Drabest Multi-Purpose 3 Section 4 in 1 Aluminium Combination Ladder"

Ordered ladder which was delivered quick enough.
Have had a problem with the ladder that I purchased. Have sent a few emails to Ladder Sales Direct but still have not had my query answered fully by them or manufacturer. Have asked for full refund - still no reply??? I understand we are in troubled times due to COVID-19 but very disappointed with after sales service as this product was purchased during lock down.

"Easy to order and got a quick response…"

Easy to order and got a quick response with a query.
Ladder ordered, paid for and good delivery.
Overall great service

"Excellent makes the job easier."

Excellent makes the job easier.
Thanks.

"Podium towers"

Ordered two of the podium towers good product delivery was on time would buy more if needed

"Rapid delivery"

Rapid delivery, excellent ladder support exactly as described

"Very good service"

It was easy to find what we were looking for on this site. I had a question about one product and this was answered swiftly and comprehensively . The products we have bought are of very good quality and arrived in the timeframe given .