"Pony ebike"

I purchased a Pony ebike. When it arrived the brackets that hold the front brakes were slightly bent making it impossible for the brakes to work. I emailed the support group and they promptly sent a new fork. It didn't include instructions on how to change the fork or any of the seals, so I had to remove the old parts and re-use. This was a bit more than I had expected.

The bike is together now and seems to be working as expected.

"Needs improvement if you want loyal customers"

Shipping: they charge for it and it's not timely. Be prepared to wait a while for replacement parts. Can be more costly than the part.
Accuracy: I ordered a controller and received a kickstand!
Customer Service: Spotty. People returned calls days later. Emails were relatively prompt. Having to leave messages when no custmer support available is a pain in the .......
Timeliness :Still waiting on a controller

"Purchased a NEW replacement battery Folding OX"

Purchased a NEW replacement battery for Folding OX and used HouseMart Shipping. Battery appears as described on Nakto website.

"Great ebike!"

Easy to find item I needed. Easy to order. Very good follow up by Nakto customer service.

"Great website excellent customer service"

Great website excellent customer service

"The shipping the package sat 3 days in…"

The shipping the package sat 3 days in California. Then it spent 1 full day in Illinois. So basically four days wasted.

"The part did not include written…"

The part did not include written directions. The website to track the package was not in English. I spent $20 for shipping a package that I could not track. What a waste because this was more than 50% of the cost of the part.

"I had trouble locating the manuals I…"

I had trouble locating the manuals I needed on the web site, bit as soon as I used your chat feature I was immediately directed to the right place.

Website a little confusing, service from human excellent.

"Great service,fast shipping,great…"

Great service,fast shipping,great packaging,could use a greater selection of products.

"No lcd display speed or odometer no…"

No lcd display speed or odometer no back brake light