"Customer service is great"

Customer service is great! There are real people behind this company who understand how to build trust and long term loyal customers.

"They don't play by the rules when…"

They don't play by the rules when refunding

Right of Withdrawal
Consumers in the EU have a 14-day cooling-off period to cancel their order and return their purchase for any reason or no reason at all, even when the product or service works as advertised.

As of January 1, 2022, this protection also covers digital services and content.

The 14-day clock starts when customers receive their goods, and they have another 14 days to return the product after informing the seller that they intend to do so.

"Responsive and went out of the way to…"

Responsive and went out of the way to get my needs met.

"Prompt and effective customer service. "

Prompt and effective customer service. Giorgia understood my issue and was able to resolve it straight away

"Very responsive and quickly resolved…"

Very responsive and quickly resolved the issue I have.

"We are a hotel/inn appraisal company…"

We are a hotel/inn appraisal company and utilize Air DNA's services to gain knowledge of specific markets concerning Airbnb/inn marketing. The market data is very helpful. We typically use the monthly subscription as Airbnb/Inn lodging is a smaller subset of our appraisals. An issue that we created was handled professionally and in a timely manner by Daniel, an asset to your organization. We will definitely continue using your services.

"Good"

The support team was top-notch, Daniel. However the data must be improve as there are some property data that is not accurate.

"Michael was prompt and professional…"

Michael was prompt and professional with all correspondence. His helpfulness and understanding was top notch.

"Amazing support by Zoe!"

Amazing support by Zoe!

"Great communication"

Great communication, great customer service. Responded in a timely manner. Would recommend.