"First Class Service"

Rafael, Lewis, and Meghan arranged three mortgages for me. They kept me informed throughout and were able to expedite matters with my lawyer. The service was first class and I would certainly use their services again.

"Not a great experience"

Not a great experience
Was trying to take out a morgage on my house that has no morgage on it
Then after the valuation was done I was informed I needed to have another house lined up even though I have no idea what was being offered to me
So a complete waste of time and fees
This company are more about making commission than customer service
Not great

"Great service as usual, awesome team Rafael and Ella"

Great service as usual, every time I use them, they raise the bar, this time Rafael and Ella did a great job, super efficient and prompt to communicate any update with me, specially during Christmas season which is a very complicated time to get a mortgage through.

"Excellent service"

Very professional and friendly team and Will always give you the best offer available, smooth process from the start to the day of completion, kept me updated throughout the process and always there to assist and help.
Best service!!
Thank you Amy and Jay!!

"I was recommended this company by a…"

I was recommended this company by a friend and it certainly turned out to be good advice.
Having spent four hours on the phone and loads of paperwork trying to make a previous application direct with a bank, Commercial Trust couldn’t have been more polite and efficient.
I was kept up to date with every aspect of the process, including delays and possible completion dates. Their level of communication was spot on.
Choosing a mortgage It is a complex transaction and the numbers and choices are big and daunting but Paul explained the options vert at a pace I could understand.

"Appalling, Provided all required documents and information, followed their recommendations. The criteria initially established were never adhered to and they blame the lenders criteria."

Appalling, Absolutely incorrect information from the outset. Once they collect your initial fees the original recommendation made by them goes out of the window. Never use them again !!!

"A wonderful personal and professional service"

This summarizes a long and tedious process
BUT THE END RESULT WAS 100% SUCCESS
Last January I was remortgaging a BTL and during that time period ( with another broker) It was not completed before the March lockdown descended
Of course there were no valuations so no mortgage offers. Additionally my flat is below 18 metres high and obtaining the Form EWS1 took a very long time from the builders (St James).
Nearly all lenders wanted this Form even though it was not a legal requirement.
However once I contacted Commercial Trust the wheels started to turn and a very nice lady named Corinna Lovett took my hand, metaphorically as I was abroad, and guided, assisted and led me to a lender prepared to lend at a high LTV
Due to my traveling and living abroad occasionally for short periods, the application process took some time but throughout it, although the lender was sometimes awkward and, I would say over thorough, Corinna pressed, pushed and persuaded the lender to make me an offer.
I am convinced that I would not have been successful without Corinna’s constant involvement.
Thank you very much Corinna. You worked tirelessly for me and gave me the best personal and professional broker service ever. Best Wishes John

"Professional with a personal touch - highly recommend Kim Sinfield"

I filled in my details on Friday night and on Monday as stated I was called, unable to take the call at work I gave a time I could talk and that exact minute I was called back, all details were take in a professional manner. I dealt with Kim Sinfield from start to finish, I use to be a Customer Service Manager so expect a high level of service I couldn’t fault Kim not only was she punctual, every time we spoke, she followed up with emails and I always knew where I was up to. Kim was a professional who also gave a personal touch and excellent customer service. It wasn’t straightforward for the mortgage I wanted so I knew Kim must have worked hard for this and can’t thank her enough. A credit to Commercial Trust. I do realise the fees for CT are higher than other brokers but they offer a service that you can’t always get elsewhere. A huge thank you to Kim, I would highly recommend her to others.

"These people are absolute liars."

These people are absolute liars.
Guy called Phillip said no problem getting buy to let mortgage.
He said he has submitted it for approval to Kensington
Subsequently another guy emails me requesting considerable information
Thought they were the brokers.
I reluctantly provided this and then unbelievably they then ask for yet more information.
This company is a joke.
I paid them an upfront fee which I am now issuing Court proceedings to recover.
Whatever you do do not apply for a mortgage with these incompetent clowns.

"Fantastic service from Commercial Trust…"

Fantastic service from Commercial Trust especially Amy and Bryony who guided me through each step until completion. Regular calls to keep me in the loop and assistance when needed made for a very smooth experience. I will be in touch when the next project arises.