"Found their customer service to be…excellent"

Found their customer service to be excellent. Medical staff answered my initial questions; orders easy and product delivered on time - even helped me resolve the one delivery issue that happened (not their fault).

As far as the product itself goes - no complaints. It has helped me recover some hair loss that I had experienced in the past year after using another treatment from somewhere else...

"The company says you can cancel at…"

The company says you can cancel at anytime as long as 48 hours prior to next shipment. The customer care site is a non functioning page and if you call there is a message that the message bank is full and hangs up! All roads lead to help are dead end. My next call is to the better business bureau.this is fraudulent advertising

"This overpriced tiny bottle of "scream…"

This overpriced tiny bottle of "scream cream" did absolutely nothing. It did arrive to me quickly. However, what good does that do me when the product is worthless

"Great effort for order and delivery"

Great effort for order and delivery
But it still some expensive

"Deceiving"

I ordered the O cream, which did not do a thing for me. I was fully aware that effects are different for everyone. My issue is that no where on their website (as of 9/5/23) does it indicate that you will automatically be shipped a refill. I placed an order on 8/5 and it was shipped out on 8/6, received on 8/9. On 8/30, I received an email stating that they are processing a refill. When I emailed them asking for a refund on the refill that I did not order, they refused. I told them that their website does not indicate anything about refills. On the "how it works tab" they tell you the whole process for ordering- steps 1-3, refills are not indicated anywhere in those steps. The FAQ section also does not indicate this. The website says "transparent pricing" $49 for a 12 ml tube. It does not say $49 every month. On my account it only showed an order from 8/5 and no recurring refills to even be able to cancel. So not only did the product do nothing, they are keeping my money.

"Very expensive"

Products always received in good quality and on time. The process from signup to prescription to shipment is relatively straightforward. Compared to some of their direct competitors their pricing is on par or better. Compared to larger competitors like Amazon their prices seem sky high even when considering writing prescriptions is added into the cost of the product. For a company that prescribes dirt cheap generic drugs and with larger competitors entering the space they are beginning to represent a poor value proposition and I will take my business elsewhere.

"The O cream does not work"

The O cream does not work, and they will continue to email you forever despite unsubscribing over and over.

"Fast ."

Fast .. easy and convenient!!

"Topical Dutasteride does NOT work. Don’t waste your money"

I’d give them 1 star for the product itself, but I’ll give them 2 stars for making everything very easy, and being fairly responsive when you need support

The prescription was easy to obtain and shipped to my house in no time

I’ve been on the topical Dutasteride for several months now, and my hair has actually gotten thinner.. not thicker

I’ll probably finish up these last 2 bottles I have, and if I still have no results… I’ll probably give up on strut health entirely.

Lots of money wasted, and I honestly don’t think topical Dutasteride works at all for anyone

I was unable to find any reviews online about topical Dutasteride specifically, so I wrote this one

I would probably save your money and try something else tbh

I started treatment on July 9, 2022. Today is thanksgiving day (November 24, 2022).

So basically it’s been about 6 months (which on paper, is enough time to see results), but all I’ve noticed is that my hair keeps getting thinner and thinner

I’m not sure if it’s naturally shedding this fast due to genetics, or if the medication itself is causing the shedding

For what it’s worth, shedding is a natural process that should be expected with this medication

It works by pushing out old weak hair to make room for new stronger regrowth.

However… I have not gotten any new hair growth, and only lost hair since being on the medication

I used to not need hair fibers for my thinning, but since being on this medication… I’ve needed hair fibers to hide my bald spots. I have diffuse thinning so it’s worked so far

I’ll probably give up and shave it as soon as my prescription is gone, because it costs a lot of money for zero results, and zero guarantee on the actual product from Strut Health

It sucks because I really had a lot of faith and wanted to like Strut. I truly believe it would work, but it just hasn’t, and I’ve wasted way too much money on something that’s just not going anywhere

"Customer Service Meh"

Can't comment on product effectiveness yet, but I wanted to review their customer service. I ordered their Women's Hair Loss topical solution. Great website with lots of info. Easy to order by answering health questions and uploading photos and such. Their website said I'd hear back from the doctor quickly, and they often shipped within 1-2 business days, although there may be shipping delays despite them sending it 2 day mail.

They were the only online option I found for the product I wanted, topical Finasteride without propylene glycol prescribed to a women of childbearing age. My dermatologist prescribed topical Minoxidil + Finasteride, but my scalp reacted to something in it, and Google tells me it was most likely the propylene glycol, so I searched for an alternative without it.

I ordered 05/26. It was approved by a doctor on 05/31, who said it would ship in 1-2 business days. By 06/09 I still hadn't heard anything, so I contacted them. Customer service said they needed details on what I wanted, even though I said so when I ordered by answering all the check boxes. Worst of all, they didn't contact me, I had to contact them! Who knows how long it would have taken. After several back and forth e-mails answering the same questions I had previously, on 06/11 they said my order was updated and would be made at the compounding pharmacy. Then it shipped 06/15, Fedex 2 day. It was delayed several times and arrived 06/22. When I ordered I had expected to receive it in 1-2 weeks at most, but that was 4 weeks. So long in fact that the website said they were going to ship my next month's supply the following week, if I hadn't logged in to put it on hold. I guess they go by order date, not ship date.
Not sure if they will send an e-mail before they ship or if you need to remember to put it on hold or cancel if you desire.

Their website before you order is great, but the account log in part is disappointing. The chat goes to the doctor, who gave me a customer service e-mail address. It doesn't have details on what info you gave the doctor, the formulation you requested (what ingredients and strengths), or quantity you ordered (regular, or double for a 50% price increase, which I did, planning to delay orders to every 2 months as it's cheaper, although a double order is designed for 2x a day application).

I wouldn't have used them if it wasn't my best option. Thankfully I already see a dermatologist for hair loss. Although Strut asks about your health, meds, hair loss, etc, and use U.S. doctors, I'm not super confident in their medical review. Despite me having a complicated medical history and numerous medications, they didn't ask me any follow up questions, or any cautions beyond the standard. Plus they allow the patient to request what medication and strength they want. I have a feeling they spend very little time on each review, and only deny if there is a big red flag.