"DON’T BUY FROM VANZONE"

“ Goud to talk to you earlier,
As discussed, we have the following left in Stock
3 x Ford Transit Custom 280 SWB 130ps Limited
I have one in white priced at £20’280 + VAT and RFL
One Silver and One Black both priced at £20’830 + VAT and RFL

They are due to arrive with us in mid may for delivery before the end of May.
The full spec can be found in the attached brochure.”
this is the e-mail we got in april from vanzone, saying they have 3 vans in stock. the next day we paid the £1000.00 nonrefundable downpayment. a couple of weeks after we had a phone call from vanzone telling us that they are not going to be able to deliver till august, and after we told them that we are not happy with the fact that they lied about having the vans on stock, they said they will deliver in july. but in july we got another call from vanzone telling us that the delivery need to wait till august. I posted a 1 star review on trustpilot and the next day some other person from vanzone called and offer to give us the downpayment money back or if we can wait till august he will deliver in august. because we needed a van and ordering one from somewhere else would have got us the van later that that we asked them to have the van delivered at the begining of september, so that it will have a 71 plate. they said it won’t be a problem and the van will be delivered with 71 plates, but he asked us to remove the review, which I did. however a week ago they started calling again this time saying that the van is here and if we don’t have it in the next 10 days, with 21 plate, we will need to wait until november. so my advice is: DON’T TRUST VANZONE, don’t do bussiness with them, cause they missold us a van, and I can guarantee we are not the only ones

"I was looking at buying a van when I…"

I was looking at buying a van when I rang up I spoke with dayle, the service he provided was 5* from start to finish, told him what my price range was and also what’s vans I was interested in, didn’t try and push anything on extra everything was how I wanted it would recommend this guys to anyway especially dayle, the customer service are great aswell with updates every few weeks, would 100% use again,

Kind regards

James

"I spent months researching which…"

I spent months researching which transporter van to buy and from where, luckily for me I decided to go with Vanzone. It was by far one of my best decisions ever. I initially dealt with Dale for the whole order and spec process who’s knowledge and professionalism was superb. His personalised style and friendly nature made me feel completely at ease throughout every stage of my order. Both he and the Admin team were extremely slick. At one stage some of the order details were handled by the owner Jamie, he was also first class and handled my query with complete confidence. Overall their customer service is outstanding and I would not hesitate to recommend them to anyone. Thanks Vanzone.

"Excellent"

On top of being able to offer me the best price I could find for the vehicle I was after, Dale the senior accounts manager was an absolute pleasure to deal with. I received a friendly and helpful service with Vanzone and would recommend checking them out if you're looking at commercial vehicles.

"Don't waste your time looking anywhere else"

Don't be put off by cheap
Prices although I had a six
We wait for delivery due to
Covid and brexet Vanzone
Was brilliant from dan in
Sales to Sarah, cath and
Claire the office a-team
I would put my hand on heart
And recommend Vanzone to
Anyone tanks again
Sammy bell

"“5 star service from start to finish"

“5 star service from start to finish. No mucking about from Vanzone. They gave me an incredibly competitive price for a new VW Transporter. Great communication from start to finish followed up by a very professional vehicle delivery service. I would highly recommend Vanzone to anyone looking to purchase a new van. “

"“ Great people to deal with from sales…"

“ Great people to deal with from sales to admin and delivery ,with fantastic prices on all ranges... I highly recommend Vanzone!! “

"Vanzone cancelled my factory order 5…"

Vanzone cancelled my factory order 5 months after paying my deposit. They said they could reorder it for me at a higher price. They refused to honour the original contract price. I found out from internet forums that they do this regularly. Other customers had their September orders for the same van cancelled in January (at the same time that they accepted my order). If you cancel the order you loose your deposit, but if they decide to cancel it they just refund the deposit .They blame the manufacturer for cancelling the order, but I don’t believe them. I would definitely not try to buy from Vanzone again.

"Poor Customer service...."

Ordered a new Renault Master van in January. Was told March/April delivery. Chased up and was told May delivery and the van was registered. Last spoke to customer services on 21st May was told they would find out and call me back the same day.
STILL NOTHING !!!!! Now having to spend money on our old van that should have been gone by now.
Update. We now have a delivery Date of June 3rd.
Another update. It's now 18 June. Van was damaged on the way for delivery. Now can't even get a delivery date or find out how bad the damage is.
Had payment in full and this is where we are !!!!

"Great experience Ford Ranger correct…"

Great experience Ford Ranger correct spec delivered within tight deadline. Was a problem with a refund of my making but was sorted without difficulty and very prompt emails/phone calls. Would use again.