"Misleading adverts"

Deciding on purchasing a new van for the business, the deal looked a good deal with the importance for us of van being delivered within 7 days as specified in the advert and the salesman also clarifying this.

Passes finance, paid £500 deposit and waiting for van 7 days later did not arrive, had to hire van following week at cost for us and their excuse was stuck at port in Bristol. into the 3rd week was given a delivery date faith lost by this point as had van on hire and had read reviews where people were experiencing the same as I was with months wait times. Phoned Peugeot in Swansea picked up van same week, they actually had one in stock. THEY WERE STILL ADVERTISING THIS VAN DEAL 2ND AND 3RD WEEK KNOWING THEY COULD NOT DELIVER! DEPOSIT NOT REFUNDED STILL!!!!!

"Hoping for a good ending !"

Hopefully things will improve as I have not yet had the van delivered but my experience is not great thus far !
Mid April - couldn’t decide whether to buy a new van or 2nd hand as my priority was quick delivery so I rang Vanzone and explained.
Mid April - Mike from Vanzone advised that he had some Citroen Dispatch’s coming in at end of April that would be with me early May.
Mid April - I asked how confident he was that early May would be achieved and he said that Citroen was one of the more reliable suppliers - I paid my deposit.
End of April - I asked if they had a firmer delivery date and if not then asked what timescale I could expect. Advised that the van would land at port within two weeks.
Friday 7th May - I rang to check progress and was advised that they would ring me back. A message was left on my voicemail to say that the van was ‘on the water’ and they would ring me to advise when it reached port - time for me to get excited.
Monday 10th May - I rang and was told it had landed and they were just waiting for the supplier to confirm a delivery date for the end of the week and I would be contacted when it was confirmed.
Tuesday 11th May - I rang as I hadn’t heard anything and was advised that the van was not due to be delivered to the UK until the end of May and I wouldn’t get it until start of June !! I queried this because of the contradictory information I’d been given previously, no real answer as to why but I would be contacted by 14th May as they were going to see if the supplier could bring the date forward.
I’ve heard nothing else yet, I’ve explained to Vanzone that I only ordered a new van because of the quick delivery but I now regret it - suspect I’ve been strung along by sales team optimism!!
I still want the van but I would really appreciate it if Vanzone could be truthful with me and live up to the promises that they refer to on their website about keeping me informed.
Most recently I have been dealing with Claire from the admin team and whilst I am disappointed that she didn’t ring me at the end of the week as promised, I am hopeful that she will do the chasing that she promised!
Here’s hoping ! Stay tuned !!
17th May - just had a phone call from Cath to advise of the reg number for my van and that has arrived at port. I am starting to warm to this Company !
24th May - the end is in sight. It is such a shame that the communication with regard to progress has been totally driven by me. The end of every conversation that I have had with Vanzone has been them telling me that they would check and ring me back, on only two occasions has this happened as I have made contact with them the day after they were supposed to ring me back.
As you will see, from the start, my priority was to get the van quickly and I was told that it would be with me at the start of May. Last Friday I was told that the earliest possible delivery date was after 1st June - so all the promises of chasing and getting the van as close as possible to my desired date turn out to be a ruse.
Not sure if all similar companies are the same but if there is a lesson for Vanzone following my experience it is to make sure that they keep their customers updated with honest, factual updates and stay clear on making promises that you have no intention or ability to adhere to.

I do need to purchase more vans in the not too distant future, if Vanzone had been upfront and honest then they could have secured these sales but I will be giving someone else a go !

As a final comment, the Vanzone employees seem very nice people despite the fact that they didn’t follow through on their promises.
My delivery date is 4th June.

"If I could give less than 1 star I…"

If I could give less than 1 star I would of !! Ordered a transporter at £31,000 inc Vat on 12th December 2020 & was given a 12/16 week delivery time. I had no update whatsoever until I began to chase them at the end of March. I was then fobbed off saying that VW were not responding so there was no update but then was offered a refund ?? I obviously didn’t want a refund I wanted the van they’d promised me, on this I then joined a VW forum to try & find some more information regarding my van. A guy on the forum contacted me saying he’d had the exact same issue with the same company & therefore had to reorder with another dealer.
I also fount out that it’s down to allocations so if they’d already been used up by Vanzone that I’d never get my van !! I was also told that any van ordered from VW comes with an order number beginning with a number 3 so you can track the progress & delivery date , when I asked for this they went silent ( surprise surprise ) I was now told on this phone call that my van was definitely not going to arrive because VW weren’t going to make it so I should get a refund. So I’ve now waited almost 5 months waiting for a van that was never going to arrive & the price has risen by £4K !!!! To add insult to injury I then had to wait 10 days to get my deposit back (unbelievable) How this company manages to trade in this way is beyond belief, so if you want an actual van to turn up go else where instead of using these con artists !!!

"I have had the same experiance as the…"

I have had the same experiance as the other bad reviews . Ordered a van in january. Called to check delivery beginning of april. Was told i would be called back. Called over the next 3 weeks and no reply . Finally got called back 22nd april to be told it would be july and another 2.5k. If i hadn't rung i would never have known. Why advertise if you cant deliver. The guy kept saying they left messages. THEY DIDN'T. so disappointed. I have had a reply apologising which is fine . Its that they ignored me and no updates. Trustpilot dont seem to hsne a reply option!!!

"We have bought several vans from Jamie…"

We have bought several vans from Jamie and the Team and on each occasion the vans were delivered as per our specification including any modifications and in a timely manner, the after sales service is equally professional and any help required is communicated very quickly. We are in the process of looking at potential new vans to add to our fleet and will be using Vanzone for the purchases

"Great friendly efficient service"

Had been looking for a van for work for ages. Vanzone and the team couldn’t have been more helpful ensuring I got the right van for our needs and keeping me up to date until the van arrived.

I’ll definitely be back for more and would highly recommend to anyone.

"vanzone is a vantastic company,"

vanzone is a vantastic company,
just bought my second van from them always a pleasure to deal with

"Vanzone were fantastic with us from…"

Vanzone were fantastic with us from start to finish. Ordered our van in August 2020 but as expected Brexit and Covid delayed this process, which couldn’t be helped. Cath and the admin team kept us updated on progress until we received our van January 2021. Unfortunately, on arrival the van did not have the extra spec we ordered, which was an error by the manufacturer.
Jamie and the team were great and went over and above to look at alternative options for us. He personally came to see us and Vanzone voluntarily paid to rectify the problem and provided the extras. Vanzone provided a personal and friendly service and we appreciated the extra mile they went to.

"Disgraceful Customer Service That WIll Make You Pull Your Hair Out!"

Ordered a L4H3 van in September 2020, was told approx 3-4 months lead time for a special order colour. Patiently waited until Jan 2021 and then sent a courtesy email to check on the progress, was told someone would call back and never did! Chased again and again and again between Jan and last week both on email, telephone and facebook. Every time same response of a promise of a call back with an update and that call back never came. Utterly disgraceful customer service, especially after they promise so well when you order that you will get regular updates on progress blah blah blah….
So we are now early March 2021 and I demand to know what was happening and get told there is no date whatsoever yet and may be anything from 1 month to end of the year! Also, then to rub salt in the wound they state that the agreed price from last September when the van was ordered and deposit was paid, all in good faith, would not be upheld and I would be charged whatever the ‘rate’ is at the time the van arrives, although because they did not know when the van will arrive could not tell me what that price will be.
I was kind of OK with the additional wait of a month or two because I wanted a particular colour and only ever simply wanted a regular update to know my order was being looked after. The price increase to an unspecified amount was the last straw. They did give me my deposit back without too much hassle in fairness but for your own sanity, you MUST avoid ordering from Vanzone because the price IS NOT the price and you will treated like a mushroom (kept in the dark) by the most atrocious level of customer service you will ever come across.
If you have ever flown with Ryanair and think that customer service is rock bottom, I’m telling you that is a ‘Harrods’ service level by comparison……
Although this analogy is a bit ridiculous, the principle stands: I am in the catering business, now if you order a takeaway from me at 5.30pm to the value of £22.50 and I take 2 hours to deliver your food, you may well be slightly annoyed about the time it took, but then what would your reaction be if I asked you for £25.80?? and said that never mind but the price had gone up between you ordering and the delivery? You would, and rightly so, tell me to get stuffed!! Right!
Replacement van ordered and is being supplied in two days’ time from an alternative source!!

"Awful service"

Awful service, agreed delivery in March for a pre ordered T6.1 van. Started to chase for a delivery date at beginning of March only to be told every day or two that they were waiting for updates. Eventually told me it hadn’t even been built. Did refund after about 5 days. Another van firm, located, secured and delivered within 7 days. Need I say more. !!!!!!!!!!