"The products are always out of stock not very good"

The products are very good problem is they keep being out of stock for weeks at a time and don’t get a straight answer when they will be back in stock considering the products they sell it’s just not good enough

"super efficient so far"

I’ve been dealing with them for about two years now. They’re efficient and very prompt, despite using Yodel. You can get through to them on the phone if you’re stuck. Most UK companies are a pain in the neck, but Incontinence Shop have been excellent. If other online outfits were this well run, we should all be a lot happier.

"Disappointed incontinence bodysuits"

Bought 3 of these for my husband who as alzheimers and is incontinent, they are good for holding his pad in place. However he is only very slim, size medium and looking at the sizing guide I ordered extra large for the length. They only just fitted comfortably but since washing as directed it is a struggle to fasten them rendering them mo good. Sorry but they need to be made a bit more realistic to actual sizes. I now have to sew some pieces in to be able to use them.

"Order num W001202728"

Order num W001202728
Took this item shopping on satuarday. My husband was sceptical, but I remained positive. Was useful to reach bottom shelfs. Found it a strain on my wrist for heaver items.
But all said, would say its useful when shopping alone.

Purchased a Arthri Grip Pro, to help me when doing the weekly shop. Purchased at 2.55pm Thursday, express delivery. With me by Friday afternoon. Can't say if prouduct will be useful, will have to wait untill I go shopping. Anything to cut out the bending stretching, low/ high shelf I'll give a try. Hope it works, so I don't have to depend on, another's help.

"No stock-again"

I have been ordering for a few month and have set up 2 subscriptions, 1st was cancelled as no stock of which i had no notification and only found out when i rang, so changed the subscription over the phone. Had 1 order and lo and behold this item is now out of stock, again no notification and it has left me with no stock at home. I can't buy local as need small size and nowhere seems to stock that size.
Very disappointed that this has happened twice in a matter of 3 or 4 months
Got told to make a one off order of different make but this is more expensive

"Incontinence Shop runs Black Friday…"

Incontinence Shop runs Black Friday offers. I answered one for Drylife and the box arrived. On opening the Drylife packaging there were 14 Abena M4s. Believing this to be a manufacturing error, I asked for exchange and the response was that the Abena M4s are a discontinued line and the company are passing them off as Drylife, live with it. I have had leakage problems with M4s in the past which is why I switched to Drylife. I will be switching suppliers. You should beware that this company does not supply as advertised.

"I have been buying incontinence…"

I have been buying incontinence products and, The items I have bought have been excellent quality and size and well made

"Stupid security/ password reset mechanism"

Is my account locked - and if so, for how long? - or is it just the wrong password? DO TELL! You don't really want my business, do you? If you're so bonkers about security, go to 2FA

"First time customer"

First time customer. Ordered items online for 3-5 working days delivery and 2 days later they’ve arrived. Not only an efficient problem free delivery by Yodel, but this company’s outer packaging was discreet, not giving away any details of the contents. Very pleased with this order. My only error is I forgot to add two 250ml Tena wash creams to the original order. I’ll have to wait until I have need for another order as the postage for just these forgotten items is expensive.

"Decent products fair prices"

Have placed multiple orders with them via Amazon. Recent one direct was a hitch. Will consider ordering from Amazon again but not direct. Decent products.