"came back with more issues after service"

Given my car for diagnostic service on 9th April and i was informed that a fuel safety valve has to be replaced and the quote was £393 for which i agreed to and the job was done quickly which i am glad however the bad experience started when drove the car back after the service. I found that the gear stick was behaving abnormally - it was very tight. In my car the gear stick was working good and was in very good condition when i gave them. I haven't asked them to do anything on the gear stick or the transmission however it seemed to have been tightened by someone as it suddenly became tight after giving them. And the next day we got a dashboard warning for transmission related to gear stick. There response is that its not related to them doing anything and i simply cannot understand how within few hours of giving them the gear stick modus operandi changed!! now the new quote is £900+ to repair the whole thing. I have lost trust in them. I am now planning to get this checked through others and unless they reach out to me as they promised to sort this out i wouldn't recommend them to any one. Who would want to give a car for service and return home with more issues which is completely new due to careless handling!

"Professional, polite and very effective"

I needed to have my car checked out and any problems rectified. Grosvenor checked it all, and were able to reassure me about the state of my car. This is the second time I've used them and I'll be back. The people were friendly and positive and it showed that they'd rather give good service than make a quick buck! I have no connection to the company other that as a very satisfied customer!

"Just the ticket"

Managed to call up and get my car booked in for the next day. Sos call system battery replacement took only 3hrs and cost about £500 less than the local BMW dealership quoted.
Staff engagement was good and well worth the 90 mile drive to get there from Gloucester.

"Thank you great customer service "

Would like to say a big thank you to the really helpful mechanics and reception team who helped me out today with my mini and the problem of the exhaust. Put it up on ramps for me to see underneath and took photos for me to show to the garage that fitted a new one less than a year ago it needed repairing. Many thanks guys you are always so helpful

"Never use this company"

Never use this company. Cost me a fortune to rectify the damage they caused to my car after taking my car to them for a simple service. Ended up spending thousands at BMW. Should have paid the extra £10 to get my oil changed at an official BMW garage.
Since using them I’ve had others tell me about insufficient work they’ve had done there.

Not a competitor nor do I hold a grudge but this cost me too much to rectify not to leave a compliant. When I gave you a chance to fix the issues I had with the work you guys decided to brush me off (and pay more) and from a quick read I'm not the only one who has had an issues that had to be rectified elsewhere.

"Cruise control…"

We travelled for nearly 7 hours (round trip) to have cruise control fitted to my bmw x1 and what a fantastic experience, we dealt with Barry who was very professional and only 2 and a half hours later I received a call to say the work had been completed and my car was just being cleaned, on returning to pick up my car I dealt with Justin who was also very professional, I cannot speak highly enough of my experience and whilst it was nearly a 7 hour round trip it was well worth it, I highly recommend this company and wouldn't hesitate to use again from a very happy customer

"Best garage in Reading"

Took my mini in for service, brake fluid change and MOT fantastic service from grosvenor- superb value and really professional - I won't be taking the car anywhere else and neither should you

"Well worth it, a BMW specialist you can trust."

Second time at Grosvenor after getting all-round discs and pads done in March this year. This time, it's interim service and MOT time - something routine.

As ever, quick, friendly service, job done nicely, car had a quick valet and looks excellent, and saved me £150 on BMW's quote, plus Grosvenor don't try to upsell you a fuel filter which isn't part of the interim service (tut tut, BMW).

Recommended. These guys do good work.

"Finally a garage I can trust!"

I recently had my BMW 4 series in at Grosvenor for a routine service & MOT. My husband had been recommended to Grosvenor by a few colleagues whom also had good experiences. I dropped my car in at 9am & received a complimentary courtesy car for the day. A couple hours later I received a video from the technician showing me my car, followed by a call from Barry to discuss the contents & to ensure I understood it. When I collected the car later that day, it was even washed & hoovered! I am so happy to have finally found an honest garage, who genuinely care about their customers. I will be returning next year.

"Not a great experience and will not use…"

Not a great experience and will not use Groverner again. When their receptionist says "Come back when you have the money" says it all! The services they provided were not good either. Some of the work has been redone elsewhere.

As this member of staff was present when I was dealing with another member of the team, I have nothing else to add.