"Great holiday in Mauritius and Dubai"

Paula booked our recent holiday to Mauritius and Dubai. She was excellent, and provided recommendations on accommodation and flights that turned out to be invaluable!

We had an issue with transfers in Dubai but Paula was on hand to sort it out. This is the first time in years we’ve used an agent, preferring to book independently. However, I was really impressed with the service we received from Paula and I wouldn’t hesitate to book through her again.

"Excellent holiday and service"

My friend recommended Paula Hansen so glad I booked with her our trip to the Maldives and Dubai. Normally I book with Kuoni or Hayes and Jarvis as I know you are looked after well but Paula was fantastic with us every step of the way by phone. Responding quickly to any queries and checking us in on flights. Will definitely book again with them.

"Fantastic curated experience in Copenhagen"

Paula curated an absolutely perfect city break in Copenhagen for us, which was a gift for my partner Sean’s birthday.
She carefully chose a beautiful boutique hotel with excellent sustainability creds and quirky details in an area that reflected our wishes to be off the usual tourist track.
She contacted the hotel in advance to let them know it was a special occasion and we had a welcome note and chocolates waiting for us.
More than anything else however, Paula took the stress away of having to sort out new flights after our original provider cancelled. As a busy self-employed person - this service was priceless, and I will certainly always be booking with Paula where possible in future. Thank you so much, you’re a gem. X

"Great holiday"

Great holiday! I was recommended to contact Paula after attempting to book a holiday through another travel agency who couldn’t give me any details of accessibly within the resorts or hotels. My son has CP and needed wheelchair access to the room and hotel. Paula recommended Costa Adeje in Tenerife, she found a hotel that was suitable for our needs and arranged all the assistance needed including private adapted transfers to and from the hotel. She contacted the hotel personally on our behalf to ensure we had the correct room reserved and that the rest of our party would be close by. We had an an amazing holiday that was totally stress free. Thank you Paula for going above and beyond to ensure we had a great time.

"Simply the best holiday we've ever…"

Simply the best holiday we've ever had!! Paula was fantastic from the start to the finish. Thank you Paula, you're now our friend and top travel agent!!

"Fab holiday"

Wonderful holiday in an amazing villa. Pool area and patio were perfect. Steps not suitable for young families or people with mobility restrictions. A few things could have improved the holiday- safe didn’t work even though we had maintenance attend to fix it, it still didn’t work. Some small things could improve the villa, a teapot or large coffee pot, Some large wine glasses, some inflatables in pool, we bought our own and left them there. The v steep hill to resort was a challenge but we soon got used to it. Overall fabulous villa, fantastic holiday and all went very smoothly.

"Faultless holiday with a non-mobile child"

It was our first time travelling abroad on a package holiday with our non-mobile daughter and a carer.
I was very anxious as there were a lot of special hotel requirements, special assistance at airports, car hire and equipment involved. I came across Paula and she completely took care of everything. She really got to know us well, our likes and needs, listen carefully to our requirements and painstakingly communicated every detail with the tour operator, hotel and car hire company among others.
Paula is very experienced and knowledgeable in all areas involving special needs and accessible travelling. Our holiday was faultless, relaxed and perfect for our daughter’s and our family needs.
I can not thank you Paula enough, that’s what holiday should be, enjoyable and stress free.
I can not wait to book our next adventure soon with you, you are just amazing!

"Can not recommend enough"

Can not recommend enough! Paula helped me from the idea of wanting to go on holiday as a family with one of our sons in an electric wheel chair. She chose the destination carefully meeting all of our requirements. She dealt with all the booking and paperwork side of things for the electric chair. She calmed my every worry about travel and was even on hand when I had questions whilst there. I will only book abroad holidays though here in future. Had such an amazing time!

"helpful, friendly and personalised service"

Paula couldn’t be more helpful. She helped us choose a perfect holiday at a bargain price and she was on hand for my 50 million questions. I am a wheelchair user so it’s not simple to just book and go and everything went so smoothly.

"Paula completely arranged our holiday…"

Paula completely arranged our holiday from booking suitable hotels, arranging transfers, sourcing and booking hoists. Paula did an amazing job. It all worked seamlessly and took so much pressure of myself.

Every time I think to go away, I back out because it feels too much. I spoke with Paula about my family and in particular the needs of my son, she had great understanding and delivered a wonderful holiday that suited us.

I will definitely be using Paula to organise our next holiday, I highly recommend