"Our pins turned out great!"

Our pins turned out great and their support was wonderful. Ben was very helpful with all my questions.

"I recently ordered custom pins from…"

I recently ordered custom pins from ThePinGurus, and I'm thrilled with the results. The team not only brought my vision to life but also added creative touches that enhanced the overall design. The quality of pins is exceptional, and they look vibrant and professional. If you're looking for a business that creates awesome lapel pins, look no further.

"0/10. Gaslights customers. Scam alert."

Updating my review:
January 24, 2024: Still haven’t received my refund nor have I received the promised batch of pins. The “invoice” claim I mentioned in my review was indeed a scam. As soon I posted this review, I received text message after text message (which was extremely unprofessional and intrusive) and apparently my refund had a convenient error which is why it didn’t process. They have all my payment information which is all you need to process a refund. I own a business too- I know how it works. I’ll be seeing you in small claims court in San Francisco.

I began my experience with The Pin Gurus on September 25, 2023. I order 3 pins- order total of over a $1000+ USD. It has been a saga and I feel absolutely lied to and scammed.

1. October: My order was placed on September 25th, 2023 and I was told it would take up to 15-20 days. This was not the case. It took longer. I never received my order in time- they were not transparent about my tracking number and had to pester them into providing me one.

2. November: When my pins eventually did arrive, 1 out of 3 pin designs still had the outer mold which was not sawed off. Like a normal customer, I reached out with my issue. Ben (the customer service guy) was very attentive at first but as time progressed the details were vaguer and vaguer. However, we came to an agreement that I would receive a partial refund if I didn’t return the pins and they would send out a new batch.

3. December: I was super patient with them and asked again, and again, and again, and, finally was told that they were shipped and I should receive them soon. But that was A LIE. They literally gaslit me into thinking it was sent when in reality they weren’t even manufactured yet. Ben blamed the back end being messy and their manufacturing unit in China not updating tracking numbers. After 20+ back and forth emails they told me again that they would provide me with a partial refund and pins. This has not happened till date. They reassured me that I would get the refund and the pins asap.

4. January 2024: Three months have passed. I have STILL not received my pins nor have I received the refund. Mind you, their customer service team continued to gaslight me and was pretty rude even though my product was manufactured poorly and agreements were not kept and my pins are still not here.

5. Today, January 12 2024: I checked in one last time and was met with a super rude email telling me that I would get a full refund only if I return the poorly manufactured pins even though we agreed on the partial refund. Why would I trust a single word that comes from their team when I have been blatantly lied to and manipulated again and again and again. My last email to them stated that I would take them to small claims court and I immediately got a email with the so called “invoice” of my refund (not an actual invoice, just some text in an email). If this doesn’t arrive in the next 4-7 business days I am taking you to court and filing the case in San Francisco. I have a 40+ email thread with all the details and agreements discussed as proof and bank statements to prove that the refund was never received.

A scam company. The “about us” section on their website is an absolute lie. A small business based out of South Carolina but what they don’t tell you is that your pins are manufactured in china. They screwed up and I paid the price. My retailers stopped working with me because they couldn’t wait any longer. Remember, these were supposed to arrive in November before peak holiday sales. I hope you deter from working with them based off this review. I was foolish not to believe the other 1 star reviews. Should have taken them to court sooner. Do not give them the benefit of the doubt.

"Yearly service pins for our staff"

We had service pins made for our staff. They turned out lovely. We had great Customer Service and a quick turnaround on the product.

"Extremely helpful with helping me turn…"

Extremely helpful with helping me turn my drawling into a lapel pin. The finished pins look even better then imagined!

"Craftmanship and Arrival"

The lapels craftmanship is top notch and it appears to be high quality. The arrived came earlier than expected, which is also a plus. I would recommend ThePinGurus anytime!

"The best in the biz!"

ThePinGurus is always very helpful! I had an image that was extremely low res and they worked with me to fix it. I can not thank enough this time around.

"ThePinGurus was fast and easy to work…"

ThePinGurus was fast and easy to work with. We needed pins for a funeral this coming weekend and they got them here in time.

"Loved Them"

I ordered pins for my company, which arrived before our event date. Transaction went smooth, will order again.

"Missed Delivery Date and Poor Customer Service"

We ordered bulk pins in September for 2 separate events we had in late October. They were scheduled to ship with plenty of time to receive them for end of October dates when we needed them. Neither order was received on time for either event and it was very difficult to get in contact with anyone. No one answered our calls or emails for over a week. Turns out pins were made and shipped from China which is why they didn't arrive on time. Everyone at each event was disappointed. Now no one will respond regarding a refund or promised discount. We wouldn't use them again.