"Very helpful and swift replies from…"

Very helpful and swift replies from Sabrina - much appreciated!

"Excellent property management firm"

We are working collaboratively with PBM on a number of projects and find them to be one of the best property management firms we deal with.

They are proactive in dealing with any arising matters and go above and beyond where required.

"After suffering many management agents…"

After suffering many management agents at our block, finally we have one that’s reliable and actually cares about where we live. Thank you PBM - you have a great team - such a breath of fresh air!

"Great Service"

Shushanik has always been polite and helpful when I've needed information, and always responds in a timely manner.

"Amelia was super helpful!"

There were some issues regarding getting notifications as a resident when parcels arrive and other development updates. I struggled to get support for a few months and then Amelia from PBM got involved and managed to solve the issue really quickly! Thanks so much for the help Amelia.

"PBM are only interested in extracting…"

PBM are only interested in extracting as much money as they can. Since recently taking over WV12 they have hiked the service charge by 20%, double that of the current inflation rate. On selling the flat they charged circa £650 for the leasehold document. Even my solicitor was shocked and said he had never seen a fee that high. I phoned to complain about how high the fee was, no response, as person was "busy" and would call me back, that didn't happen and no response to a written complaint either. Level of service has gone down and i fear for the remaining residents over the next rise in the service charge

"Worst of the worst"

Upon moving in my bedroom window has been broken (since 6th September) and nobody is bothering to get back to me about getting it fixed. To the point I’m having to sleep on my sofa as my bedroom is too cold. I’m constantly being promised that someone will call me back.
Today I come home to find my Christmas wreath on my door has been confiscated? Lol. And they have disposed of my wreath…. So what are they going to do, give me money for something I have brought!! Ridiculous. I have Domestic Violence files open and I asked sage if I could pay extra rent/service charge of whatever so that I can get a parking space in the underground carpark however no, they don’t care because I’m a council scum. So I’m getting a parking ticket everyday to ensure I get home safely
Honestly I feel like I have made a massive mistake with Sage being my housing association.

"PBM OneSe8"

OneSe8, London. PBM is arguably the worst property manager ever. Concierge staff spleeping on duty, watching football, laughing loud, totally untrained. Any employees with this behaviour would be sacked. Not at PBM.
There are so many poor episodes to tell that a book could be issued. Last of many the water supply issue that affected many buildings. You can read details in the previous reviews

"Poor communication around water supply issues"

I live at OneSE8 which is managed by PBM. On the morning of 3 September my block of flats had no water. The first email communication I had from PBM was not until 15:26 on the 4 September, over 24 hour hours later, to say that water had finally been restored. An email was sent later that day at 21:12 to say engineers would be onsite and water may be turned off at 11, with less than 2 hours notice I had no water overnight. On 5 September at 20:31 I received another email to say we would have no water overnight, this time with only one and a half hours notice. I did not find their communication around the emergency satisfactory, and was only made aware by email that bottled water was available at 15:26 on 5 September (2 days after the problem started) when PBM acknowledged in their email that "we recognise we could have helped minimise
confusion and given customers assurance with more effective
communication in this period. We also acknowledge the supplies of
bottled water were not sufficient at the outset."

"poor emergency response"

PBM management team of Deals Gateway recently failed to investigate and correctly define the issue with water supply which impacted more than 200 residents leaving us with no water across 24hours. Communication of the emergency situation was put to blame Thames Water whereas the actual issue was with the sites electrical switch. Ongoing problem rectification caused 5% of flats have burst water pipes inside the flats. Overall very poor emergency response and quality and frequency of updates to residents.