"Sending our apartment block into…"

Sending our apartment block into disrepair. Since they took over our block around 4 years ago, the up keen and maintenance has been shocking to say the least. Dealt with numerous block managers in that time as they keep coming and going meaning issue's that were addressed nearly 2 years ago are still ongoing and not resolved. The service charge has sky rocketed with no clear explanation as to why when the maintenance of the building has reduced. An example of this is simply cleaning out the buildings guttering, which hasn't been done in years, leading to considerable issue's such as leaks and damp in apartments, huge knock on effects. Not a company to be used. Please ignore the star that i've given it, it's not deserved.

"Extremely helpful staff at this company…"

Extremely helpful staff at this company particularly in the accounts section.
Tia is particularly helpful and responsive.
I also believe they manage the development well. Certainly a lot better than some agents around.

"PBM - Avoid, avoid, avoid!"

PBM have been managing my building for approximately 2-3 years, so far I cannot think of a single thing they do well.
I first logged a maintenance issue on their portal over a year now, I have emailed and left messages, yet the large hole remains outside my front door. I pay over £3600 a year in maintenance fees, which has doubled since I first moved in, yet they do not supply any accounts of where this is being spent.
I have started a complaint with them regarding this matter and will be contacting citizens advice if they do not respond.
I would avoid this company if you can... Something is not right!

"Awful company to deal with"

Awful company to deal with. PBM have left my building in a terrible state and all but ignore important issues such as cleanliness, vital repairs, fire safety and general upkeep. No contact from staff and poor response time to emails and calls. If you are looking for a building management company for your property, avoid at all costs.

"Extremely poor management"

Extremely poor management. Can’t think of one thing they do well.

"Roof leak from December 2023 to April 2025"

I have just read the PBM statement about their services, it says in part “ Residents should be able to enjoy their home and flat ownership should be a pleasure, not a chore.” My apartment has had a leaking roof for 15 months and corroded unusable window frames for the same length of time. December 2023 to now. My tenant is having to live elsewhere part of the time because he can no longer stand the smell of damp plaster an mould. They really do not care at all, they have linked our roof repair to a much bigger job and now say until they have all the money in from 90 or more leaseholders, my tenant will just have to continue living in these third world conditions. They don’t even have that excuse for the windows, 15 months and counting and still no repair. “Residents should be able to enjoy their home and flat ownership should be a pleasure, not a chore.” Judge it for yourselves. My apartment is deteriorating, dropping in value and heading into slum status! PBM are singularly the worst company you could ever have to deal with.

"One star is generous"

One star is generous. They left the common areas of my building filthy for months. The floors were literally caked in disgusting grime. The intercoms were broken for months and they repeated failed to fix our front door promptly so things were stolen. This is among many many other terrible things. A joke company.

"I would give less than 1 star if I…"

I would give less than 1 star if I could. No consistency in terms of the contact information you are given, forever chasing a contact to find out they’ve left with no notice of handover of who to contact in their absence. Since they have taken over the management of my building costs have sky rocketed and service has plummeted. The building is never cleaned, reports of leaks are ignored. I’m at a loss as to what to do.

"Great Team member Charly"

Charly Bates-Greaves in customer services is a great asset to team. We had challenges setting up system & address & invoicing which she went out of way to resolve.

The PBM accounts team definitely needs a reset putting their front end team in unwarranted difficulty.

"Tía Gammanpila responded very promptly…"

Tía Gammanpila responded very promptly and efficiently to my question re accounts