"Avoid like the plague, terrible company that is rotten to its core!"

After much perseverance from residents we have finally managed to get rid of PBM from managing our estate, when we got this news we actually celebrated.

The company has a revolving door of employees, in our 3-4 years of PBM we have had around 6-7 account managers, who all seem to be eager but ultimately have no power to help clients and the managers do not provide any support at all - a lot have "left before they where pushed" as told to me by PBM staff when we got a 4 hour site visit once upon a time.

Emails are regularly ignored, prices are high and fictional additional costs are regularly sent but if you ask to get any information regarding your account you will be ignored - we have still not received our accounts from 2023 with responses ranging from "our finance guy is sick" to "he's on holiday" this has been happening now for over a year.

We have had no services for nearly a year, prior to this the services where very poor. We had a £5k cost back in August after having months of neglect for our communal grounds and promises it will get better but we have not had a single gardener here since then.

Communal cleaning was originally contracted to the same company who was supposed to be doing the gardening this was to "Save money" which resulted in two poor key services and no saving past on to us residents.

Gary Cane who is the co-owner has been on every email and only responded once with partial information letting residents know that there was a £50k discrepancy to our accounts that needed investigating - we have had no response since nor any information regarding this which is very worrying.

For an inside look at what happens from staff POV, check out glassdoor reviews.

This company is the worst company i have ever dealt with, costing me so much time, money and stress to try and get key services we have paid for - i have even had to go and get my own quotes for services to give them!

Avoid like the plague, terrible company that is rotten to its core!

Update: This morning i have had to phone in to get any information about our account, PBM do not know where our Estate funds have gone and are still working on our 2022-23 accounts so can not give us any more information.

Another reviewer wrote and is also happening to us:

From our service charge account being depleted, little to no credit control on late payers, year end accounts not being available for 2-3 years, and even when received they do not seem right, to repairs not being undertaken and when they do happen we are told by contractors they can’t complete jobs because they haven’t been paid… a shambles. Also paying for an out of hours service that barely works is a joke when there’s actually an emergency.

"PBM has been going downhill"

PBM has been steadily declining over the past two years. I am utterly frustrated with the need to constantly escalate issues to their management, only to be met with a complete lack of ownership. Recently, their staff turnover has been alarming, leaving us repeatedly explaining the same issues to new team members. It’s an absolute joke of a management company.

"I’d give them a 0 star if I could"

I’d give them a 0 star if I could. We had them removed as a managing agent after 3 years of absolute abysmal service. Their staff quit constantly, no one is trained or knows what they’re doing and since leaving our site they have refused to cooperate or hand over our funds, which will lead to a very costly legal backlash for them. If you’re looking for a new managing agent do not use them. Their staff are clueless and the owner has no idea how to run a company or managing properties. It’s a joke to him.

"Don't believe the promises"

This company is shocking. Complete lack of a clue how to maintain and run a service contract. They are slow, ignore emails and seem to waste our money . Large additional payments for free holders to top up there incompetence in getting repairs done. Main entrance door reported faulty smashed and not locking allowing anyone to enter building, 3 years ago reported this and still no repair just excuses. AVOID AVOID

"I am a leaseholder of an apartment at…"

I am a leaseholder of an apartment at birchen house managed by pbm or should I say unmanaged do not under any circumstances use this company to manager your property they charge extortionate service charges and do zero maintenance the building was newly renovated when I purchased and within 5 years has fallen into disrepair thanks to Pbm’s lack of maintenance,
They will sell you the dream and give you a nightmare. Chris r

"Service manager - PBM"

I would like to write a review regarding Mihir Shah who is a service manager at PBM, he has been very helpful towards me as a contractor. He has gone above and beyond and has always tried his very best to keep us in the loop over a new contract even though its not his site or area but its during a very busy time for them so he ensured i was kept in the picture. He has been extremely conscience towards me and the company at all times and always took my call.

"Do not trust this Company to look after your building "

They are none conductive or do not communicate. And repairs are left for months or just not done. They do not manage your building they take your fees and do not take responsibility for Repairs. Your welfare and living in a safe building that for the last
2 yearshas been soul destroying

All monies have been paid for over 2 years for roof and window Repairs still not done. We pay outrageous Management fees for repairs and such like . When repairs are reported they are not done. When we the tenants and the owners email they are never answered no complaints are treated as urgent. We have cameras that need to be wired in 12 months we have been waiting for some kind of security ,at a cost of 300 pound to have the. Working no comments.
Main entrance door fixed to be broken again a quick fix
. The money spent on fixing these over a period of time they could of been replaced wasted..moneys. after the fire no clean up walls, ceiling, carpets doors black with smoke damage.
Aerials not yet fixed
If you only listen to who pays your wages we would not have complaints to this standard.
This has now gone to the Health and safety of Standards you are not fit to manger.

"If you ever come across a property…"

If you ever come across a property managed by PBM, RUN. This company is a complete disaster. We’ve been paying service charges, yet the building is falling apart. Maintenance is neglected, communication is non-existent, and they clearly don’t care about the properties they manage. I honestly don’t understand how they’re still in business or why anyone would want to work with them. Stay far away.

"A single star is far too generous for…"

A single star is far too generous for this incompetent company. How they haven't been investigated by Trading Standards yet, is beyond me, perhaps it is now time.

From management down, PBM is by far the worst company I've had the displeasure of dealing with. Gary is as useless as the rest of his staff. The turnover of staff is a reflection of how poor it must be internally. Why you'd apply to work here is beyond me.

To anyone reading this, stay clear, if I can save one other person from this management company, this review would have achieved something, and saved another from excessive demands, non existent management, unqualified staff, and in general a sh-t show of a company.

To anyone hoping to find an alternative way to lodge a complaint, please contact RICS.

"West 3 Development. PBM are currently in a different league…"

PBM are currently in a different league compared to some of the underperforming previous incumbents. The team are cogniscant of the need to ensure the development is a nice place to live; crucial to meeting this goal is the leadership role of the estate team. Estate Manager Abdul Aziz is delivering. The cost of property management services is a challenge yet the PBM team delivers value for money within budgetary constraints.