"This company has a serious problem with…"

This company has a serious problem with communication. Their website suggests that they are passionate about their residents and the places they live. This is not true. They just refuse to acknowledge or answer emails, preferring to just ignore them They make promises and assurances of things to be done and then just forget them. Don't believe what their website says about them, it is not true. The opposite would be closer to the truth. The CEO obviously has no pride in his company, or in his position within the company as this policy of ignoring people comes from the top.

"This so-called property management…"

This so-called property management company shows a complete lack of respect for leaseholders. They consistently ignore emails and fail to carry out their responsibilities, yet they demand payment for work that has not started and want all money upfront, even when they get the wrong flat number on documentation for work to be done. Promised repairs have been pending for five years with no sign of completion. They neglect property maintenance and falsely advertise the experience of a 'happy home.' There's a high turnover of staff. The Managing Director disregards complaints, and they threaten legal action for non-payment, despite breaching the lease by not fulfilling their obligations.

"it is a constant problem every year…"

it is a constant problem every year about lack of gardening on our estate MONARCH GATE I have sent complaints letters and photos to Gary Cane and the complaints dept and never even got an answer from them the place looks contantly scruffy I live on the ground floor with bushes outside of my windows and they block the light when they grow I am paying a high maintenance bill for this work and it is not carried out. Now we have new property management people I cannot even get in touch with them by email as I do not have their correct e-mail address I wonder if anyone is working at all at PBM or just collecting the maintenance money.

"Terrible Management "

I have been living in a building supposed to be managed by PBM and I'm in shock by the lack commitment and professionalism. There's a scaffolding outside my window for 7 months and no one provides any updates regarding the work or lack of it. Completely disregard to emails from residents, but very eager to bill us a large sum for services...

Today some of the residents including myself have missed out on our windows being cleaned (yet again) due to this scaffolding which is also blocking the sun and my views.

As a property management company I'd expect to have some sort of inspection, regular communications about the service and appropriate quotes for such services. Instead I just get the bill which quite frankly I do no know what I'm paying for.

I really would like to have a look at their contractual obligations versus their failings and understand how they plan to respond to it.

"I have lived in one of their buildings…"

I have lived in one of their buildings for 5 years and one of as sexually harassed by one of their employees. I reported this to Alex Wilson from PBM and she treated me so badly. No offer of support. No apology. The investigation went on for 1 year and they barely communicated with me.

"Very unreliable company "

This property management company is highly unreliable. Our experience with them was extremely disappointing. Not only do they fail to handle the basic responsibilities of property management, but their billing practices are also far from transparent, leaving us frustrated and confused.

"How this company have the temerity to…"

How this company have the temerity to use the words Premier and Management in their name is beyond comprehension! It's very name is like some cruel, ironic joke.
If you are a Freeholder and you have any regard for your Leaseholders DO NOT USE THEM

"We have a property in birchen house…"

We have a property in birchen house Birkenhead we have multiple times complained about the state of the entrance ie.. broken door which anyone can enter, smashed glass which is safety glass. The car park shutter which is supposed to be private which people keep breaking. The lift which is continously broken its filthy, dirty nappies, food, cigarettes. The entrance carpet is absolutely disgusting it needs ripping up & thrown away I know people's dogs have fowled on it and urinated. Also damp all over the building including inside the apartments.There is no cctv of which we have asked for, for many years so.... where are these repairs you say your going to do pbm?? People are paying thousands of pounds for what??? Fresh air?? Your company is a disgrace you are obviously not up to doing the job!!!! You need to be taken to court as you are incapable of sorting anything out for these poor tenants. WHERE is the MONEY going if you are not repairing the building????????

"Avoid!"

In the time we have been 'managed' (if you can call it that) by this company, our service charges have doubled and we the level of service has deteriorated. They don't reply to enquiries, ignore repair requests and haven't acted on a fire safety recommendations. We have now managed to get Right to Manage so that we can move to a different provider, but I wouldn't touch this company with a barge pole. How they have managed to get accreditation is beyond me!

"Absolutely atrocious support"

Absolutely atrocious support. Charges for multiple services that are not offered, when this was contested, threatened with late fees and legal action that we do not have the resources to fight. No human element at all.