"Timely replies"

pbm replies quite quickly when contacted and actions in a timely manner as well. I received a reply for a query within a few hours.

"Tia was absolutely brilliant in helping…"

Tia was absolutely brilliant in helping me set up my online login and make the changes we needed to. The service has been very efficient and easy to use.

"great speedy response from Tia in…"

great speedy response from Tia in accounts, refreshing to see, please keep it up PBM!

"Fraudulent liars."

Fraudulent liars.
No service provided for months.
They have been unable to send us our accounts for some time and now claim the reserve fund is 0.

Avoid PBM.

We will be seeking legal advice.

"Thank you "

had a misunderstanding, but Sabrina resolved it immediately and put my mind at ease. It was great to experience customer service where someone actually picks up the phone and resolves the issue right away. I really appreciate the prompt and efficient support. The person who assisted me was called Sabrina. Thank you.

"Very helpful representative who helped…"

Very helpful representative who helped with my query and responded in a quick and efficient way. Hope all my future interactions stay like this too. Thank you, Sabrina’s

"Having to give 1* is salt in the wound"

Having to give 1* is salt in the wound, an action I would rather do several times a day than have to deal with this company any longer.

From our service charge account being depleted, little to no credit control on late payers, year end accounts not being available for 2-3 years, and even when received they do not seem right, to repairs not being undertaken and when they do happen we are told by contractors they can’t complete jobs because they haven’t been paid… a shambles. Also paying for an out of hours service that barely works is a joke when there’s actually an emergency.

We are continually being allocated a new property manager, having to explain all the issues over and over again because staff leave with little to no notice (or notice that we aren’t given) the new property managers aren’t introduced to us formally until we ask to speak to the previous to be told “they’ve left”, or receive their automatic reply to emails, this is not limited to the managers but appears to be all departments within the company.

We can only imagine what the office management is like taking into account what the management of our building is like. Heed the negative reviews, they are a welcome warning if you are looking for a new property management company.

"I have always found the Team at PBM…"

I have always found the Team at PBM very personable and super helpful, thank you to Carlee and the admin team for always being prompt on addressing matters. A great service as always!!!

"I had a problem logging into my account…"

I had a problem logging into my account and Carlee sorted me out by resetting my password super quick. Amazing. Well done and thank you.

"Another day another new manager it’s…"

Another day another new manager it’s honestly laughable how many ‘new managers’ there is constantly. Why do so many people leave this company?? I’ve never ever came across anything like it. I have lived in this building 5 years and none of the problems have ever been sorted. I dread to think what this place will look like in another 5 years. Every email they send all look the same. They just repeat themselves but don’t ever sort the issues. Embarrassing. We have these stupid little zoom meetings which are f***ing pointless because they just tell us what we want to hear time and time and time again.