"Olivia dealt with my request promptly…"

Olivia dealt with my request promptly and first time. Thank you

"Tia - the best adviser from PBM"

Tia was the best professional adviser from the PBM. Always when I had a query the advisers from PBM wasn't helpful for me. Now I called for the Service Charge and Ground Rent and she offered me all the information requested. I hope I will speak to her again when I have a query. She is very professional and quicker. I hope her boss will apreciate the people like her in the business.
Thank you Tia.

"Ignored for nearly 6 months"

The worst management company you could ever contract to manage your building. I am an owner of a flat which is ‘managed’ by PBM, I use the term managed very loosely.

In the last 6 months we have been palmed off by our previous building manager Theda (last spoke to her in December and was not informed that she had left until we contacted PBM) and more recently Sam Cole. Numerous times we have tried to get into contact with Sam regarding some serious problems within the building (sky light leaking, plaster falling from ceilings, plaster falling off of stair wells, guttering leaking over lights outside) and nothing has been done. I called recently to be told by the receptionist that he would call me back after Lunch or email and I received nothing this was over a month ago.

Per flat we pay £1800 a year in service charge alone, currently all I see that going towards is the lousy cleaner once a fortnight.

Extremely disappointed in PBM and our Building Management. Avoid at all costs.

"Great Service"

Due to my oversight, I have forgotten to paid my Service charge on time. Was sent a reminder which I dealt with immediately. Within 30 minutes of paying, I had a confirmation from Olivia Butler to inform me that the payment will take a few days but she has notified the accounts team, so I will not be charged extra. Great service, thank you Olivia for putting my mind at rest. Well done. x

"Kind Staff!"

Thanks Charly and Carlee for being so friendly.

"Portal "

Sent an enquiry late Sunday afternoon and it was dealt with swiftly and personably by Charley Bates-Greaves.

It’s the first time I have had a reason to contact and wasn’t expecting such a quick response.

Thank you

"I just want to thank Shushanik…"

I just want to thank Shushanik Sargsyan​​​​
for the fantastic support provided over a number of recent enquiries. Kim Kimani has also been a great help. Thanks to both - City View.

"Tia from PBM is a star employee -Thank you Tia!"

Tia from PBM is a star employee. She has gone above and beyond to help me with my queries for selling my property. I cannot thank her enough, the company is incredibly lucky to have her as a part of her team.

"Absolute shambles!!!!"

Absolute shambles!!!!
I think all the 1 star reviewers know where all the 5 star
reviews are coming from.

"Assistant Manager Vikesh - great to deal with "

What a huge relief it is to have a new team at PBM managing the flats. My experience up until the new team came it definitely was not good. However since Vikesh has joined PBM it has been a real game changer!
He is friendly, polite and really responsive to queries, getting them resolved quickly. He has a good sense of humour and it feels at last like I am speaking to a human being who listens, rather than a robot with zero empathy as per the previous manager.
Thank you Vikesh for the work which you do and for making life so much more pleasant whenever I need to contact PBM. You are an asset to the team.