"Quick reply and helpful"

Quick reply and helpful

"Appalling service"

Appalling service. Avoid at all costs!
Zero empathy and zero duty of care.
I wish Truspilot could keep this review at the top of the list to keep people away from this horrific company for their own sake.
There are so many things going wrong with PBM that I just cannot list them all here. Just to mention a very few of them:
- The obscurity of their figures and the unwillingness to report to the residents on the huge amounts spent made us withhold our service charge payments for more than a year. There are still many residents unwilling to pay them a penny.
- Their lack of concern on vital security issues (main entrance door of the building broken for more than a month despite constant reporting) led to homeless people accessing the building to sleep on the stairway. This is still happening and they just don't care.
- Ignore extremely important health and safety problems despite multiple reporting via phone and PBM portal. Our refuse store got completely out of hand twice, to the point that the building was really close to have cockroaches due to PBM unwillingness to arrange for a private rubbish collection (despite me begging for it and screaming on the phone)
- Deficient cleaning service to reduce costs but charging sky-high cleaning prices without supporting invoices
- .. and the list keeps going and going
I would give them negative stars if I could.
This company is well beyond horrific so stay away from it.
PBM is without a shred of doubt the worst property management firm I ever came across. I am praying to have them removed from the development soon as 80% of the residents are disgusted by their atrocious incompetence. And I can testify there are hundreds of residents in my building so this is not an isolated case.

"Quick response and resolution "

Very quick response and resolution from Tia Gammanpila who was also really friendly

"It was good to receive a prompt and helpful reply"

It was good to receive a prompt and good service from Tia Gammanpila for administrative matters for a flat.Managing the building is important but information and the lease terms and requirements can easily be overlooked and are essential for dealing with it.

"First time has a fast response and…"

First time has a fast response and friendly helpful from Tia Gammanpila, portfolio supervisor and account staff, Rita Matanda. They provided super fast response on my service charge refunds today. Thank you very much !

"Unfortunately my previous post was…"

Unfortunately my previous post was removed because I said a few things that clearly were not liked! I know which comment in particular got it 'shut down' so now I post based on my actual experience which CANNOT be disputed!

So, here we go again...

I have owned several leasehold properties over the years and therefore encountered many different managing agents. Some, better than others. However, PBM set the bar to the lowest level and this is supported by their serious lack of accountability.

The property managers are forever changing which leads us residents to forever having to go over and over historical issues, and even then, they are so slow in picking up any issues and resolving any maintenance issues. The good ones run a mile and we have lost a few in particular recently who really went above and beyond, as far as they could with a shocking support team around the, overseeing a site they didn’t even manage (surprise surprise, more staff walk outs leading to those left behind dealing with an unmanaged portfolio). No doubt their efforts were wasted in that environment and I don’t blame them for leaving. The new manager is also never available, and we were promised ‘as soon as the new divisional head starts, things will improve’. Honestly, they have got worse and she is so unapproachable!

The complaints procedure is not worth the paper it is written on. Ive made numerous complaints and even gone direct to the top, to be ignored and then fobbed off. Which leaves me feeling unheard and honestly, extremely concerned about the future of my home.

The accounts are always late, which leads to contractors not being paid and leaving jobs half completed. No one has any confidence in this company and as much as the above comments wont make any difference(as none of the below reviews have) it needs to be noted how unwell this company makes its residents feel which constantly being ignored.

IT IS NOT RIGHT!!

"I strongly advise against using this…"

I strongly advise against using this property management company. Their service is extremely poor, and they continue to increase service charges without actually maintaining the property.

For over six months, we have been waiting for them to repair our gate, which has led to random people parking in our designated spaces. Despite multiple complaints, no action has been taken.

They are quick to charge more but completely fail when it comes to basic maintenance and security. If you have a choice, stay away from this company!

"Appalling service by this so-called…"

Appalling service by this so-called management company. They take days to respond to the simplest of queries, and when/if they do, their replies are most unhelpful and constitute simple brushing off their responsibility, for providing services of which they actually receive money. Absolute clowns.

"Making a change to my account"

I needed to make a change to the way I access my accounts over the portal. Tia was very helpful and made the change straight away.

"I would like to thank Tia Gammanpila…"

I would like to thank Tia Gammanpila for her swift response on one of the legal docs request we sent over to PBM. Such a life saver, thank you again!