"Delivered a broken trike "

Ordered a Voltbike trike from Voltbike BC 26 08 2024
Delivered 05092024
The frame looked bent to me sent pictures and was told it would take time for the trike to get use to me
I couldn’t use it because was sending me to the right and not able to use.
Tried next day no change
The front wheel looked bent
It was able to get an Ebike specialist in our small town to look at it and he said the fork looked bent
Emailed the company again and they didn’t reply this time
Phoned and the phone was full couldn’t leave message
I finally found a person two and half hours away that works and sells Voltbike and drove there to be told it was a bent fork and the chain area was bent
He contacted the company and they tried to say I damaged it. At least I had him in my court because there was no damage in the bike . So they are sending him a replacement
They sent me a broken trike and tried to blame me
Really questioning my decision.
I took pictures of the trike on the day it was was delivered and the day after. Glad I did that
I tried to buy from a Canadian company because I thought things would be easier to get serviced but if it’s delivered broken 😡
I will keep you updated with the service I get and if they are covering it by warranty.
Otherwise I’m very annoyed
I can’t see how to put in a picture in this review

"I bought a Kodiak a couple years back…"

I bought a Kodiak a couple years back and have ridden it quite happily since however after 2.5 years and about 2500km the frame broke at a weld. It’s important to note that there was no impact or damage to the weld or that part of the frame. Ultimately stuff breaks, however, I would see this as a very premature failure and really makes me question other welds on this bike. Worst is after contacting volt about the issue there was not support or post warranty offer to help figure out a solution or frankly interest in what happened. Just an invoice for shipping and a new bolt on piece.

I would have expected the bike to last way way longer and not fail in this way, further, I would have hoped that volt would have provided a little more effort in their response! I’m going rad bike next

"Have to agree with the comments already…"

Have to agree with the comments already made, customer service is poor and the guarantee is more or less worthless. The product is nothing special, you may as well buy at a discount retailer, you will likely get the same service.

"Excellent sales, purchase and delivery experience (April 2024)"

Ordered their most-powerful Yukon Core in April 2024. The customer service team were insanely fast to respond and we had an email thread of 20+ questions all answered with tons of information provided each time. Shipped on a Thursday from Surrey, BC and arrived to me in Toronto the next Monday morning. Already rode 50km on the bike within the first 2 days and it’s been stellar. Everything arrived in mint condition, bike was indeed 95% assembled in just had to turn a total of 4 screws for the handle bars.

Extensively compared Canadian options for e-bikes and the Yukon Core with the m620 motor was the best value for money in the category of high torque premium ebikes. It also has a cadence sensor which is just delightful for the price point of ~2200 USD.

I was a little nervous buying as the website isn’t very modern and seems to lack a lot of information and has some inconsistencies and outdated text. That being said I’m just really impressed by the speed of the shipping it was less than 8 days from purchase to delivery. And it was nice to have sales and service staff that respond on social media and email consistently every time within couple hours at most, this bridged the gap between the lacking website content and making a purchase. Will more than likely be buying another bike for the house after I’ve properly tested this one for a few months.

"VOLT- poor customer service"

VOLT- poor customer service
Like other reviews, I have been burned by their customer service. After I ordered my bike, I had zero confirmation for over a week. I called and they gave me the excuse that they couldn't figure out how to ship to my address (maybe reach out to the customer). Then after an easy fix that I suggested, the bike was shipped and it was missing an upgraded seat (that I paid for) and had damage on the frame. I phoned them and they told me to write an email and it would be cleared up later that day. 1 week later and zero response again. I should have listened to the bad reviews.... you have been warned again. Steer away from this company until they improve their customer service and actually deal with their issues.

"Connector corroded due to poor seal"

I bought a trio from Voltbike less than two years ago. In less than one year, the cadence sensor failed. I got another one from Voltbike under warranty, it failed again in less than a year. I had to replace the sensor again. Now I couldn't get the bike to work. It turned out the 8-pin connector was corroded by water due to an improper seal to the controller compartment. The tech support has been quite poor. I couldn't submit tickets through their system. Instead, I had to email them and it took several days to get a reply.

"VOLTBIKE WARRANTY"

On July 13, 2021, I placed an order for a Voltbike Enduro electric bicycle in the amount of $2548 US dollars. This bicycle is marketed internationally and sold from Canada. It was designed primarily for off road use and has a dual suspension. I received the bicycle on September 15, 2021. Unfortunately, it had a defective LCD display and Voltbike sent me a new one under warranty. On September 30, 2021, Voltbike helped me resolve a motor surging problem by telephone under warranty. The bike was fine then until February 8, 2022. I had ridden the bike on Cumberland Island, Georgia mostly on a sandy road but also along the beach. I rode through some light saltwater spray near the beach and the bike ran fine. The motor failed the next day when I rode it near my home?! After a long period of delays and troubleshooting, the problem turned out to be a short in the motor which may have resulted from a power surge of some kind. It “melted” some wiring to the motor. I reported the problem to Voltbike immediately and they “guided” me through a series of troubleshooting steps. I checked the battery condition and it was good. Then, Voltbike sent me a replacement key lock assembly under warranty which did not solve the problem. Then, on April 15, 2022, I was sent a new controller under warranty which did not solve the problem. Finally, on June 10, 2022, I was instructed by Voltbike (Cameron Crawford) to take the motor loose and send it to their repair facility in Washington State. In his e-mail, he agreed to pay my shipping costs and repair the motor under warranty. He also said he would include a Voltbike cable lock for my troubles. Incredibly, when I received the repaired motor back, it would still not work. At this point, I took the bicycle and motor to a bicycle shop about 90 miles from where I live to see if they could help get the motor to work. The bicycle mechanic called and talked with a Voltbike service technician and was sent a replacement cable harness under warranty. The cable did not solve the problem. Then finally on February 14, 2023, another Voltbike employee, Kenneth Campbell, told us that the motor will not work unless it is “synchronized “using a specific Bafang tool referred to a a BESST tool. We did not have such a tool and requested the tool be loaned to us and that we would send it back when the synchronization was completed. That request was denied and I was given purchase information for this tool from a Chinese company. It did not seem right for me to buy a tool to honor their Voltbike warranty and that the tool is required to get the motor running. I brought this to their attention by e-mail. They would not offer a loan of the tool. So, in desperation on March 29, 2023, I ordered and purchased the $174.27 US dollar tool. Finally, the bicycle mechanic in Savannah was able to synchronize the motor and get it running on May 11, 2023.

At this point I submitted a warranty claim for:

$150.00- Bike Shop mechanic charges

$32.50-Motor shipping charges

$182.50

Plus the Voltbike Folding lock

I did not seek to reclaim the BESST tool cost ($174.27) even though I think they owe it to me because I am afraid another fault will arise with the motor which will require this tool for troubleshooting.

Voltbike will not stand behind their warranty and even pay me the compromised amount as above and has only made a token offer to send me the already offered cable lock. This is totally unacceptable and does not satisfy their own warranty.

"Kodiak. Avoid."

Kodiak. The kickstand is welded to the bike. It fell off. The company said theirs send me a replacement for 75$. Half the fasteners are rusting while others aren’t. They should all be same and shouldn’t rust. The wood runners are poorly coated, water absorbs and they go black. The chain slaps a lot. Lots of other minor issues.

"Pay your money ... then hold your breath until blue."

I ordered a VoltBike Trio on July 31. Money paid through PayPal. The site said it was in stock and would ship in 3-5 days. It has now been 10 business days and no word form VoltBike. Judging from all the other reviews that say exactly the same thing. This is a clear pattern with this company.

"Voltbike service is non-existent"

I attempted to Contact Voltbike concerning problems with my bike. There are no service technicians in Kelowna and technicians listed for other areas say they are not equipped to fix anything electronic. Unable to locate parts from voltbike.ca Tried to leave a message with a number in USA however the message box is full. So I now have a large paperweight. Purchasing a Voltbike was a huge mistake.