"Great Customer Service"

Pleasant and helpful

"Conner the northern "

HI.
RENEWAL OF MY CLASISIC CAR INSURANCE WITH LANCASTER INSURERS.
CONNER THE NORTHERN YOUNG GENTLEMAN COMPLETED THE RENEWAL.
THIS PERSON IS 100% PLUS, EXTREMELY PROFESSIONAL.
REGARDS JOHN

"Overall good, staff great, computer frustrating. "

Overall, Lancaster continues to provide good service and products at reasonable cost.
Been a customer for years, and every member of staff,without exception, has been easy to talk with and helpful.
The recently installed computer-driven triage system is not so helpful. It is inflexible, it takes too long to gather the required information (much slower than talking with an agent), leading to customer frustration and irritation. It needs further development or, in my opinion, unplugging in favour or talking direct to Lancaster's lovely staff.

"Great service and price for my Classic…"

Great service and price for my Classic MG insurance

"Always very polite professional service"

Always very polite professional service

"Excellent service"

Excellent service

"Great company and very good prices."

Great company and very good prices.

"Easy transaction"

Easy transaction, helpful friendly staff

"Easy to talk to a person"

Easy to talk to a person, good price

"Phone answered quickly and…"

Phone answered quickly and professionally and all details answered in a very understanding and efficient manner something that is short of in this day and age. Well done.