"The lady I eventually spoke to gets 5…"

The lady I eventually spoke to gets 5 from 5 !! Most helpful in every respect but !!! getting there to speak to a member of staff. 8 minutes and 35 seconds to get through the automatic ????? answering service was a complete total absolute nightmare. Never experienc3d this in 3 years I have had a policy with you !! Sorry but your system needs a total review. I chose to renew as a consequence of previous experience and your bulletins which I find interesting. I was offered less costly alternatives but due to the above decided to stay with you. Sorry most disappointing hope you can get back on track !!

"Excellent service"

Excellent service, Chris & Craig had brilliant product knowledge and made the whole experience a positive one.

"Very happy with the easy service and…"

Very happy with the easy service and great price

"You can actually TALK to a person who…"

You can actually TALK to a person who knows what he’s talking about. I was asked more than once do I have any questions relating to my policy and how the policy is made up and costed. Brilliant.

"Good price"

Good price
nice people
feel secure with them

"Renewal a bit cumbersome!"

I’ve insured my MG Midget with Lancaster since 1990, since buying it - so 35 years. Thankfully I’ve never had to make a claim, so cannot comment on how good or otherwise the claims procedure is. The renewal procedure is a bit cumbersome - the on-line system didn’t work, then the telephone system took quite some time going through recorded messages, then further “important information” from the call handler. I suppose all technically necessary nowadays for compliance, but a bit of a pain!

"Friendly and helpful staff."

Friendly and helpful staff explained the policy and additions. The renewal price was what we expected, no need to shop around.

"Insurance renewal "

I found the insurance renewal very quick and straightforward and was very happy with my new quote

"Dealt with Owen this afternoon"

Dealt with Owen this afternoon, couldn't have wished for a more curtios polite person

"Staff very helpful made it easy to…"

Staff very helpful made it easy to renew my policy thank you