"This company is an absolute scam"

This company is an absolute scam. Their customer service number is bogus as it will lead you in circles but never to a human representative-- and this is intentional. They ignore all emails regarding returns and refunds and scam you out of your money. AVOID this company at all costs. Their products do not work either.

"They are atrocious to work with"

They are atrocious to work with. I ordered a back pack and paid their "priority" shipping fee and it arrived weeks late. I wanted to return the bag since I found another option while I was waiting for it and they offered me 50% back or send it to Austria with a ton of caveats to get a refund. Mind you the backpage shipped from china so this company is slapping their name on something they didnt design. So they refund 30% of the money, I ask where the other 20% is and they said they charged me for shipping, handling and restocking. These people are crooked do not buy from them under any circumstance.

"NO REFUND"

NO REFUND
They won’t take a return.
You’re stuck w a product that doesn’t work for you and your dog.
Makes you feel like a sucker.

"Not the No.1 backpack in the USA"

Their ads lead the public to believe they are an American company with headlines like "No 1 backpack in the USA." But they are not. Backpacks are shipped from China. This makes me angrier than the subpar quality of the product itself. I hate being deceived. The quality of the backpacks as is standard for things made in China is subpar; but the price is certainly up there based on what you get. The straps feel as though they would break in the middle of a hike. The material is not breathable.

"I bought a backpack on Petyfy"

I bought a backpack on Petyfy. Everything is fine. Fast shipping and costumer support. I ordered wrong size but could change it without any problems

"They refused to refund me even though…"

They refused to refund me even though the shipment was held up at customs, as it came from China and then was sent back to China from Los Angeles customs. I’ve shown Petyfy proof and they are refusing to refund me and just respond to me with just wait for the product that I will love it. They don’t comprehend that the shipment was not approved and that it’s on the way back to them that they’re able to even verify that with the tracking number. They are playing dumb.