"Staff member was very knowledgeable and…"

Staff member was very knowledgeable and resolved my query very quickly and efficiently.

"Friendly staff"

Friendly staff

"Kim was very helpful and resolved our…"

Kim was very helpful and resolved our issue.

"Diane was extremely helpful & efficient…"

Diane was extremely helpful & efficient in answering my query and sorting out my account log in issue,

"excellent customer service"

excellent customer service, prompt responses

"Hanging on......"

I called 3 times each time I was on call for over 20 minutes. Once I requested a call back but that never happened. The guy that did answer the phone was very blunt and lacking customer service skills.

"I recently had an issue with an…"

I recently had an issue with an over-payment. I called Natasha from the accounts department, who efficiently looked into my query and arranged for a refund to be made.

Excellent service!

"TECHNICAL SUPPORT"

Technical support offered no help and arranged for an engineer to come out. Less than an hour later, I received a call from Technical Support to say there were things they could have run through with me, rather than getting an engineer out! As he was on his way, they left it for the engineer to sort. However, given that we have had no service on the machine for over 12 months, I am satisfied that an engineer is coming out, although not sure the problem can/will be resolved - hence only 3 stars

Engineer was promised by 14:45, it is now 15:52 and no-one has arrived. Hopefully the engineer that first contacted me will be here tomorrow at about 11 am???

"Excellent customer service !!"

Excellent customer service !!! Query was resolved quickly and with clear instructions.

"Great Customer Service !"

I had an urgent query from our external auditors which needed a prompt response. On calling the customer service team the response was extremely helpful - day before Christmas Eve and we were up against it. Every promise made to help if possible and I was very pleased to receive the required info within 3 hours. Very relieved and most grateful!