"Good service from wheels24"

Ordered a steel wheel from wheels24 because it was the exact product I required at a price that was well below that quoted by other websites for the same manufacturer and model item. It was obvious this wasn't next day delivery from Germany, but I decided the cost saving was significant and worth the wait.
Communication was OK and the wheel was deivered within a couple of weeks.
No hesitation to use them again, but if you can't wait for the long delivery, buy from someone with UK stock and pay the price!

"Still not received goods"

Still not received goods

"Placed an order for 4x wheels o 10th…"

Placed an order for 4x wheels o 10th oct had 2 emails after original order confirmation changing delivery date with note stating the items will not be dispatched until The invoice is settled which waspaid at point of order. I have been waiting for a month now
now the 11th nov. I have sent emails with no response whilst im writing thisIi am position 1 in the cue on the telephone and have been for 20mins and still no answer. Absolutely discusting customer service 25mins no answer I will be starting paypal refund process as of now. DO NOT USE THIS COMPANY

"The worst online tyre retailer I've…"

The worst online tyre retailer I've ever had the misfortune of dealing with. Placed an order for 2 tyres 6 weeks ago, didn't hear anything for 3 weeks. No emails nothing. Chased them many times via live chat and emails only for them to keep saying "you items haven't left stock". After 5 weeks I demanded a refund because it still hadn't been shipped. All till now they still have not refunded me. Terrible retailers. Please avoid. LKPerformance or similar retailers are way better and more reliable.

"Poor customer service and incorrect delivery time..."

The company stated a 6-7 working day delivery time which I needed in time for my MOT retest, so i bought them as it would leave me an extra day or 2 if they was late. Eventually they turned up on the 10th working day which was the last day I could have had a retest. After contacting the company to ask if they could refund me the price of the MOT they simply said that it was actually a 7-10 working day delivery and it turned up on the 10th day so we aren't gonna help you. Very poor customer service but the wheels and tyres are good quality.

"Good Price & Quality. "

Good Price & Quality. I bought a new wheel rim as my car came without one; just a tyre weld kit. I had space for a spare wheel and bought one online from wheels24.co.uk. It was shipped from Germany, and took 2 weeks to arrive.

"Amazing wheels"

I just equipped my old French whip with 4 fantastic wheels, thankfully to this company. Yes it is a German based but they've got great prices and big choice of tyres and wheels. Delivery was even 2 days faster then the scheduled day.

"I didn't receive my order"

I placed an order on the 6th November, Tracking information wasn't provided until 21st November.

Tracking shows items have sat in Germany for three weeks. I have phoned DPD independently and they cannot confirm they have received the parcel. I have phoned Wheels24 on multiple occasions and have been given conflicting information each time, being told; it's in Germany, that it's being delivered tomorrow, that it has been delivered or that the items are just in transit.

Upon receiving confirmation of my request to cancel this order It was stated that a refund will only be issued when the order is returned... Thats the order that DPD haven't received and I've never seen, the order that is appears to have sat in a distribution warehouse for the best part of a month.

I have had to phone Wheels24 again and they are issuing a refund immediately.
I didn't receive my order, I have had to spend about 3 hours on the phone chasing the order and timely payment of a refund.
I would avoid this company

"Ordered some alloys and tyres from…"

Ordered some alloys and tyres from them. Little apprehensive as they are a German firm with a co.uk address. But their prices were a lot lower. They said they would be delivered on the 28th July and they weren't. So I gave them a ring and they said UK customs are slow and could be 2-3 days later. 1st of August had an email saying they'd be with me tomorrow. 2nd August turned up. Bang on! Lovely alloys packed well. All fittings included. So besides the 2-3 days wait... All good.

"Wheels24 are good: look at the other DeltiCom shops too."

Wheels24 are pretty good. I was ordering winter tyres on rims - that takes longer as they have to be fitted and balanced, and it was in December which is a busy time. It took from the 6th to the 24th, though 4 days of that was delays with DPD. I would recommend them. Wheels24 is a DeltiCom tyre shop like MyTyres and 123Tyres - do look at them all, the prices vary quite a lot for the same things.