"Not very impressed"

Although the sales rep was very helpful at first, he stopped responding after a while. The car was not properly valeted when it was delivered. It did not have a boot cover which was then provided but has already broken. I discovered stone chips on the bonnet which I had not been told about and the windscreen wipers were not in good condition. I was repeatedly assured the Toyota app would be fixed but it's still not working, and I don't have the service history

"Terrible experience from staff chakravarthi"

Shop: great west road shop
Tw8 9DP

If you want a excellent shopping experience
Remember ! Don’t find the one called Chakravarth. It make you a bad day!

Btw, in UK, I understand no matter what you comment, their customer experiences will stand on their foot. So, for safe, to you as a client, no harm to aviod a bad experience like me!

致香港人
在這間車行買車要小心
第一所有車得標價，沒有好像其他dealership 一樣list out 汽車spec。要小心，要逐架問，服務不夠貼心。

銷售人員 Chakravarthi
話唔建議和「not allowed」我test drive 一架唔合自己預算的車，態度唔好，唔專業。就算我話其實我預算可以加嘅佢都唔「allowed」.我問佢攞條車匙想睇吓架車，佢就淨係開咗道門俾我坐喺架車度睇吓連車匙都唔插，電都冇，根本就唔願意做呢生意。

你當我講大話都好，避免你有唔好嘅購物經驗，避開呢個銷售人員絕對唔會影響到你購買車嘅目的同埋意欲。

我嘅建議係小心為上，喺英國生活無論工作天氣已經有好多機會會發生不如意嘅事無謂比呢個銷售人員喺你生活加添一點不愉快( welcome translate from traditional chinese)

買車冇嘢㗎，最緊要係開心咋嘛無謂受氣。

Hi chakravarthi

Be a professional sales, negotiation is an important progress. Share driving experience to customer is a best practice. Like Porsche, someone budget is limited, but car is good and experience is good. Clients will find their way to buy their dream. From your attitude, I m excited how many potential business you reject with your poor skill set. Please remember your job duty. You are a sales. You have sales target and what you have to do is meet it and exceed it. You are not necessary to worry customer budget. If you are sales elite, you can up sell your client from a Yaris to a high ended model. It all talking about ability! If you lost the passion, study a bachelor in university, learn something new and change industry. Make yourself more productively and happier. I can see how you pain when you get back to your job. From your customers, they don’t want to see a sales with poker face. Please read more book, travel more and explore the world , enrich your skill and horizons. Don’t Sit on your Brian. One day, you will be rich in your selling skill. Otherwise, you will never get any promotion or rewards.

Hope you have a good day.

To chakravarthi line manager

From normal practices, your customer service will deny my allegations and said some miscommunication issue to close the case. It’s fine. However, be a branch manager and pay safe for your branch in sustainable growth. You have to observe this staff attitude to enhance the sales and service. In HK, if chakravarthi doing the job like that. He is already asking our government life subsidy as he didn’t got any job!

Please stay alert, Toyota is a good brand and car is excellent. Don’t destroy it by only 1 staff.

Thanks



Reply to customer experience staff

Mr chakravarthi is try his best to not allow me a test drive of a 19k Yaris.

As a sales, listen to your customer and understand their needs are critical to a successful sales story. Just said 「endeavor」is meaningless, you need a skill. There are many ppl who endeavor to do sth but fail. Why? The point is Mr chakravarth is not working smart and no skill set. Never listen client feedback and use his own view to do his sales target.

To Mr chakravarthi ‘s line manager, when you found that Mr chakravarthi’s performance is far behind your teammate. It is not surprise as I told you the truth how he rejected business and impact your branch business.

If I were you, I will lay off him immediately. Please do not worry. As anyone can replace his position. I guarantee anyone pick up in the street or even a new graduate who can perform much more better than him. Check his performance and validate my statement to confirm the root cause. If he cannot make improvement, let him go away and far from your branch is the best strategy.

For coming client, you can visit this shop to buy a car but never choose Mr chakravarthi.

He will make u a bad day! Don’t try that!
You can said I told a lie but for you, no harm to choose another sales to avoid a bad day! Right?

Good luck!

"Our experience at Currie Motors Group…"

Our experience at Currie Motors Group UK was excellent. From the first visit till the purchase and pick up of the car, Ray was really helpful, attentive, thorough with our search and gave us every detail that we needed to reach our decision and at the end drive our car home. Ray thank you so much for being flexible, patient, attentive, thoughtful and in overall such a professional!

"The experience of buying a car here was…"

The experience of buying a car here was enjoyable. The staff were efficient and the salesman Rob was friendly and very informative without being at all pushy, showing us different cars that met our requirements. The appointments and delivery were all on time without difficulty and we got the car that we wanted at a decent price.

"Good customer service"

Good customer service

"attention to detail"

good customer service

"Great branch Toyota"

Great branch Toyota

"Manaal was very professional and was…"

Manaal was very professional and was able to explain, advice and answer all my questions.
She went the extra mile to ensure the vehicle I was purchasing met all my requirements.
I would recommend the Lexus Twickenham branch to everyone who wants to have an amazing experience when purchasing a Lexus car.

"Good service Was provided by Toyota…"

Good service Was provided by Toyota showroom staff

"Initially hired a car for 4 days but…"

Initially hired a car for 4 days but due to my car being broken down and taking a while to be fixed I needed to extend my hire a couple of times this process was straightforward and at the stressful time I appreciated the help I was given from staff at Currie Motors , Ware . I recommend using them when needed 😊