"It took me almost 5 weeks to receive my…"

It took me almost 5 weeks to receive my first order. I had ordered the wrong one. Their customer service offered to have me return it and ship me another one at a discount. I elected to purchase the correct one since it was my mistake. Not only did they refund half the purchase price so I essentially got the new one half off, I got it in a little over two weeks. It's gorgeous, I love it. Thank you Galacase . Great customer service team.

"Beware: Scam!"

I ordered a smartphone case from Galacase that was advertised as having a frosted glass look for €32.99, but what I received was a cheap, gray plastic case that looked nothing like the pictures on the website. Already disappointed by the product, my experience with customer service made things even worse. Instead of offering free returns, they expected me to pay the return shipping costs. Alternatively, they offered a ridiculous refund of $3.99 for a case that was clearly not what I ordered.

The customer service was unhelpful and uncooperative, and I strongly suspect this is part of a scam. I would strongly advise against ordering from Galacase – stay away!

"Great cases on my 3rd one now"

Great cases on my 3rd one now. Delivery could be a tad quicker but will use them for all my cases for my phones

"9 cases, 7 wrong, all terrible looking."

I ordered 9 cases. They were all meant to be for Samsung Galaxy S24 Ultra. The website pictures were gorgeous and glossy. It took over 3 weeks for the cases to be delivered. The cases I received were terrible. Only 2 of the cases were for S24 ultra. The other 7 were for something else. Only one of the cases was glossy, unfortunately not one of the correct size. The rest were matte and faded looking. I have been trying to get help with my order by email, but it takes them days to respond, and they have not been helpful at all. I wish I had searched reviews first, and had not wasted a lot of money.

"Absolutely stunning phone covers"

I absolutely love these phone cases! I ordered 4 this time. they have very nice designs. Also, their protection is top-notch. My phone fell out of my pocket while running, but it didn't break at all!

"Beautiful products and excellent customer service"

This was my first time purchasing from this brand, and I was really impressed when I received my products.
My order arrived reallt fast too. I will definitely be purchasing from this Company again. Thank you so much for a pleasant customer experience.

"Not what was advertised"

I order 3 tough cases. The images online all looked like very bright and gloss finish.
When I received them 1 of the cases was gloss the other 2 were matte finish which is not as vibrant and very slippery.
These cost me $52 each case.

When I contacted them they sometimes take days to reply and even though very friendly they are only willing to give me a refund if I pay to send the goods back to China. Otherwise they can refund me $3.99

The cases took ages to arrive also.

"I ordered for the second time and they…"

I ordered for the second time and they sent the incorrect item. I immediately contacted the customer service and they willingly decided to send the correct one and I still get to keep the incorrect case. They have really been so helpful. And I really love their cases. So many designs to choose from 😊

"Good quality"

Good quality

"Terrible quality"

Really bad quality. Case doesn't look like the photos at all. Terrible quality. Better not waste your money like I did.