"Great and friendly service ."

Great and friendly service .
Excellent product exceeded expectations on delivery and installation.

"Beolab 3 Speakers : Very Happy Simon - Thank you James"

I have recently purchased a pair of Beolab 3 speakers. The speakers arrived as promised & they sound and look absolutely amazing. Service from James was first class and if I ever get the opportunity again to purchase Bang & Olufsen equipment / products I will not have any hesitation in returning to James and Sound-Affair. Thank you James !!

"Extremely good communication with James…"

Extremely good communication with James and prompt payment, very professional service and would recommend.

"Great experience! "

James was great! The whole process very easy, he came to pick up the item, money was in my account in 5 minutes. Very friendly and professional. If I had anymore B&O I would definitely call them again. Thank you!

"Have recently sold a b&0 system to…"

Have recently sold a b&0 system to James, he has been extremely helpful through the whole process and happy with the payment made by him

Would highly recommend this buisness

"A truly first class service"

Not only was I utterly delighted with a pair of second-hand B&O4000 speakers that I purchased from Sound Affair - I was struck by just how helpful they were when a small issue developed a few months down the line that was difficult to diagnose. They were hugely helpful in eventually tracking the issue down and getting it put right. Truly a first class experience - so thank you.

"Professional Service"

So, yet another smooth transaction with James - Sound Affair, should need any products or advice I would definitely recommend their services and to be honest wouldn’t go anywhere else. Good communication, great service, and both prompt and reliable.

"James came to our boat to collect some…"

James came to our boat to collect some B and O speaker and ancillary equipment. Agreeing a value and arranging the collection was a simple process, payment was prompt and with no issues. Fully recommend him and his obvious detailed knowledge of the equipment

"top class…"

From the moment I made contact with James I received nothing but the best of service.
I was importing the system and speakers and they arrived in time very well packaged in excellent condition.
Couldn't recommend both the service and the product highly enough.

Jim.

"Disappointing experience"

I ordered a Beolab 2 subwoofer. According to the information on the website, the Beolab 2 on offer was described as follows:
"BeoLab 2 is in stunning condition and sounds amazing. We would mark the overall condition a very strong 9/10, please view photos. A beautiful example of a BeoLab 2. Supplied with original packaging, original manuals, power and speaker cable."
The serial number and year of production were also stated.

After two weeks (delivery abroad) I received the Beolab 2 neatly packaged (original packaging from B&O). So far so good.

BUT after unpacking I was disappointed for a few reasons:
- The condition did not correspond to the description and pictures on the website. The case was dusty and there were various scratches and marks on the membranes.
- Original manuals and speaker cable were missing.
- The serial number was not identical (I received an older model)

Conclusion 1: In my case, the goods I received did not correspond to the description and the offer on the website. The condition was also not as described. The Beolab 2 I ordered (and paid for) is still offered on the retailer's website!

I emailed the dealer about the above points and asked for a response within a week. The deadline has passed - I haven't heard anything to date and probably won't hear anything again...

Conclusion 2: the high standards of product quality and customer service described on the website were not met in my case.Overall, A DISAPPOINTING EXPERIENCE.I could have just as easily ordered a used Beolab 2 on eBay.

What should the dealer do better:
- deliver exactly the product described, ordered and paid for
- deliver the quality of the product offered and promised
- deliver the accessories described in full
- Improve customer service (respond to inquiries)