"Bad Customer Service"

I tried reaching out to customer service initially and never heard back. my order then took over a month to get to me when shipping was supposed to be around 7 days. then when i wanted to make a return customer service never got back to me

"Upset and disappointed"

I gave the ring to my girlfriend and she loved I and wore it everyday until the silver faded off and copper was showing she couldn’t ware anymore becouse it gave her a rash

"I Normally Always Order From You Guys…"

I Normally Always Order From You Guys But This Order I Didn’t Receive My Kids Pendants It Was A Small A & A Small M And I Emailed You Guys But No Answer On What’s Going On So …. normally 5 Stars But I Don’t Appreciate Having To Buy Items I Dont Receive .& No Communication Either

"Super Disappointed with shipping time"

Love the products, however they took over 8 weeks to receive. I contacted customer service about 3 weeks in and never received a response. Was just really disappointed with the wait time as I ordered these well in advance of Christmas only to receive them 2 weeks after Christmas was over. I had to find other gifts as a result.

"Product took over a month to arrive and…"

Product took over a month to arrive and the chain was not the correct one

"I’m pretty pleased with my moissanite"

I’m pretty pleased with my moissanite, cross and chain. Thank you very much it was described and presented very well.

"I never received the order 🤬"

I never received the order 🤬

"Only shipped half my order"

Only shipped half my order. Wanted a refund for the other half they didn't ship. Never responded to me till this day. Also didn't engrave the pendant they were supposed to. They owe my $180 basically.

"Horrible customer service"

I ordered a product on 3 weeks ago and have yet to receive any shipping updates. I’ve called the customer service number, and the number is out of service. I contact both emails at Iceci regarding my order and still no update. Worst experience ever!!!!!

"SCAM! Never shipped order, Support won't reply."

Placed an order to be delivered on 3 - 5 business days on 12/9.it is now 12/22 and my order status is still "order received". I've sent 3 messages to their support email address but haven't received any replies. Instead, all I've received from them has been my order confirmation when I paid for it & 3 emails inviting me to be an affiliate. Like, really?