"Never again"

I placed my order for a birthday present in mid September. ( somewhere around the 17th) The birthday was not until November. I checked on my order in the first week of October and it was still not processed. I tried calling customer service with no luck. I emailed them and still nothing. Lucky for me I paid with PayPal and I put a dispute in. This finally got someone to contact me. My order was finally processed at the end of October, even though they took my money when I placed the order. I didn’t received it in time to give it as the birthday present. I emailed customer service November and I still have not heard anything from them until today (December 23rd )when they wanted a review.
This was not my first purchase from them. The first time the order came a little late, but it was nicely packaged and the quality matched the description listed. This order was for the same exact item and Borge the quality and the packaging was inferior. I am not planning on buying any other products from this company again.

Edit: I forgot to mention that I paid to have the item engraved. After waiting all that time they NEVER engraved it and no refund either. I highly recommend to avoid using this company.

"Worse than a gum ball machine quality"

Worse than a gum ball machine quality, no tracking, took forever to ship, absolute junk. Wore chain for 3 days and it faded.

"Greats service"

Greats service, nice product, quick shipping. Will be buying again

"Worst customer service i have ever had , everrrrrrrrrrrrr!"

Your phone number on your site is disconnected . The parcel was 3 weeks late, No one responded to any of my 4 emails . When the necklace arrived iy was the wrong length and still no one has responed to any of these issues.

"Great product and nice styles."

Great product and nice styles.

"I never received my item"

I never received my item. So....1 star?

"Scam"

Scam, says it will arrive in 3-5 arrived over 1 month later, do not buy

"A bit of a wait, but all is worth it"

My order took a bit to get here, but when it did, the necklaces were amazing and the bracelet was perfect. Absolutely great website, will be returning soon.

"My chain has faded and I can no longer…"

My chain has faded and I can no longer wear it because it has turned black, I'm not satisfied

"Terrible,horrible experience"

Terrible, disappointing need to be out of service took almost a month and I ordered enough for 3 to 5 day shipping, customer service is like asking a brick to help you because you never get a response at all and the phone number says out of service no matter what time of day or night you call,I will never ordered from them again, and I hope this response tell others not to as well.