"Shockingly poor experience "

An upsettingly awful experience from beginning to end from the Northampton branch. Dreadful communication, constantly chasing them for updates, scant knowledge of LPAs, highly questionable customer service, little compassion when referring to my mum who has advanced dementia as being deceased on emails. Avoid at all costs a firm that at times felt like they actively working AGAINST me. Made fallacious claims despite evidence to the contrary. Deeply regret instructing a firm that treated a client so shabbily.

"Amazing service! "

Kimberly and April from the Stevenage Branch were fantastic in our recent house purchase. They managed to get us to completion within 5 weeks of offer being accepted which is no small feat. Always responsive and helpful - highly recommend!

"Brilliant service from Corby branch"

I want to thank the Corby branch with the house purchase in Plymouth. All did a brilliant job, where concise and accurate and kept me in the loop all the time.

"Kimberley and team are FANTASTIC!"

I was recommended a few different solicitors and after checking reviews, decided to take a chance with Tollers. I can honestly say, it was the BEST decision and money well spent.

Kimberley and her team worked to tight time frames to get my case over the line. There were a few complexities and they smoothed everything out, keeping me informed at every step of the process. I am so pleased with the service provided and have recommended Tollers Stevenage to others. I am looking forward to working with them again soon.

I highly recommend Kimberley for her efficiency, attention to detail as well as her wealth of knowledge and experience. She’s a credit to Tollers.

"Thank you for fighting for us to the very end -highly recommended-excellent service"

After calling 3-4 other solicitor firms-none of them were able to help with what was the most heartbreaking time of our lives- I then called Tollers and spoke to Mr. Tristan Holdom - Mr. Holdom took his time to listen to our claim with so much empathy and understanding. He explained the process in detail and answered all of our questions- we had so many! My sons and I can’t thank him and his amazing team enough for everything they have done to get us justice.
We received regular updates on our claim and costs via email and post - any further questions we had throughout the process were answered promptly either by Mr.Holdom or Ms. Alison Brandham. The advice and guidance given was always in our best interest.

"Excellent Customer Service: Knowledgeable, Empathetic, Understanding and Guidance have been second to none"

From the first time speaking to Tollers Corby Team on the telephone, attending Tollers Corby office (Receptionist - Angie), to concluding their representation of the Estate, I cannot praise and recommend all members of the Corby Team, specifically Tiffany Benson (C.T.A.P.S), and her team Kerry Green and Annabel Harding for representing the Estate of my late Step Father during a most difficult time in my life, following his death. The compassion and understanding whilst representing myself in my capacity as Executorix for the Estate has been second to none. Thank-you all.

"Thanks you Kirsten Blaikie​​​​ and her…"

Thanks you Kirsten Blaikie​​​​ and her team for handling my case. Half way through my purchase the solicitors I was using ceased business, and Tollers took over their clients, so I appreciate this was a particularly stressful time, as well as not being great for me when I heard this was happening.

Despite this Kirsten and and her team, were professional throughout and I always managed to speak to her or someone else in her team with little problem. My sale purchase property was unregistered but despite my concerns about some aspects of this purchase, I felt in capable hands all the way.

I have completed 5 house sales over the past 23 years and have used independent local firms in the past but more recently I've used online services. I think consumers assume because of the competitive prices - often much lower than an individual in person service - that online firms do not provide as good a service but I can honestly say that I have found that not to be the case. With online services you do not have a problem being able to speak to someone or find out how your case is progressing. You are allocated a team of 4 - 5 rather than one solicitor, and you are told right from the beginning the names of the people in the team and how to get hold of them directly. I have had poor experience when dealing with one solicitor in a small firm, they are often not available or do not get back to you and seem to be not as thorough or as quick doing the job.

So thank you to Tollers and I would highly recommend this firm

"I have waited 5 months still no luck I…"

I have waited 5 months still no luck I have got cash buyer as well I think this is very bad service.

"I used the services of one of the partners"

I used the services of one of the Toller's partners for a restrictive covenant issue in London that threatened to derail our development project. Having dealt with many legal professionals and also managed solicitors in commercial property for many years in a previous role, it was refreshing to deal with a legal professional who was so pragmatic, responsive and knowledgeable in their field of expertise. Working with Heather allowed us to arrive at a solution that ensured the project went forward. Huge thanks.

"The sale of my late mother's house was…"

The sale of my late mother's house was so straightforward with the help of Louise and her team at Tollers Solicitors in Corby. They also have offices at Kempston in Bedford and Northampton which was useful when delivering some of the documentation.
I recommend them highly.
Pauline Hulance