"Bunch of cowboys"

Bunch of cowboys
Had my vehicle repaired by these lot as I had no choice in the matter, it went through By Miles Insurance services.
Even though the repair, if that’s what it’s called, was over a year ago, I was I still wanted to leave my annoyance and dissatisfaction with Sutton Car Repairs.
Beware of them and challenge any decision from your insurance company if they allocate this business, that, falsely advertises their kite mark…
AVOID, AVOID, AVOID

"A very happy lady!"

I brought my Audi Q3 into Sutton Car Repairs with a really deep ‘gouge’ in the bodywork. I feared the worst price wise & thought that I’d be without my car for some time. I met with Brian who put me at ease on all counts - quote was good and without car for 3 days.
They’ve done a brilliant job! Thanks Brian and the team,
Judy

"Terrible company."

Terrible company.. no communication from them had my car for over a week and hadn’t even started it…insurance company had to intervene… would never use again

"I had no choice about where my car went…"

I had no choice about where my car went for repair as it was upto the insurance. It was good that they collected my vehicle and that I had a courtesy car. I didn't think the repair would take long as it was just to replace a plastic cracked rear bumper. When it was returned the plastic part was the wrong part it had been replaced by a gloss black piece of plastic instead of a textured bumper that had been on previously. When I queried this I was told that that was the correct part and that it would not be changed and if I didn't get the courtesy car back to them that it would be reported stolen. I admit I did get angry because I had not been listened to and was practically called a liar as the photo proved that the bumper was gloss black and that was that. If you do deal with this company good luck!!

"Bumper dent repair"

Brian took a look at the dent, gave me his assessment and I booked the car in immediately for a few days time. The dent was repaired expertly in a few hours. Marvellous service. Would recommend without hesitation.

"Stay will away from Sutton car repairs"

Stay will away from Sutton car repairs, I'm not sure why insurance companies are still using them, they have had some wheels on order for over 4 weeks and when I called them up for an update they said that they will get someone to call back. To date I'm still waiting for an update. I have had enough and now my insurance company is dealing with them directly and guess what they are having the same issue's. I had called them incompetent and the receptionist took an offence, well I think I got it right because the company is incompetent. Stay well away and if your insurance company recommends them, refuse and go else where. I now wish I had done that.

"Taken for a joyride..."

I left my dashcam in my car and watched as the driver 'gapped' traffic so he could race my car on the straights (He was going nearly 50mph on a 30mph main road near a hospital) plus he took 'the long way round' to get to my home.

I could hear my car being driven hard as I was outside clearing out my courtesy car at the time - the garage is only down the road from me.

I've actually shown this footage to Sutton Car Repairs.

The response I received was "He was only taking it up to 3,000rpm and we've told him not to do it again" - 3,000rpm? In a 3.0Litre, Straight-Six, Twin Turbo with a Dual Clutch Transmission (which would shifts automatically under normal driving at 2,000rpm) with 300bhp is not going to be 'Sunday driving'.

Upon inspection, I saw that my car had not been repaired fully so I had to send it back again - I told them to not deliver my car as I couldn't trust their drivers.

To replace my turbos it costs around £4,500, to replace my rear tyres is another £230 each.

Overall, I would say avoid this company as I, like many other drivers, cherish their cars and do not expect them to be abused.

"It's not the repairs, it's a manufacturer fault they say."

This company uses shoddy mechanics who don't respect the vehicle that they are repairing. They are the major cause to so much damage to my pride and joy, after giving them a second chance to rectify there diabolical workmanship because the accident Management company stated they will put it right instead they decided sabotage my vehicle further because I put a complaint forward about them, the receptionist have no respect and are absolutely rude. The mechanics try to convince you that it's not there cowboy repairs that they've made but a manufacturer fault, they will not accept liability for the shoddy workmanship. I would strongly recommend that you don't get your car repaired here. As they use damaged parts from the RTA with new parts, which means your repairs are not done professionally. They also give courtesy vehicle which are not road worthy with cracked windscreen and brakes that are fully worn out. I have disabled child and they had no remorse for my circumstances with the Skoda Fabia I received. They have completely destroyed my vehicle, I'm now taking legal action against them even the accident Management company stated they would be sending the vehicle to another repairer for the devastation they have caused me and my vehicle. The professional mechanics there stated that convertible vehicles all leak inside when jet washed, this is a manufacturer fault , well it will if didn't in the first place after its been repaired by this company.