"Never seen such bad customer service"

Never seen such bad customer service. Dumped the kayak by our car and walked off, no suggestion of if they could help, if we needed anything else, didn’t say thanks or goodbye!!! How rude!!!

"Excellent service"

Ordered my paddleboard from Escape Watersports and it arrived the next day as promised. Plenty of quality boards to choose from and I’m really pleased with my purchase. Would recommend them and will buy from them again.

"Excellent Service! Ordered on Monday....arrived on Tuesday!"

Ordered a bodyboard on Monday, and as they were offering a discount on all their products this month I saved a little extra. As my bodyboard was £15 cheaper that other online shops I paid the little extra for next day delivery, and it promptly arrived lunchtime the following day. Once I placed my order I was kept fully updated on the progress of my order via e-mails at every stage. This was the first time I used Escape Watersports and I will definitely use them again in the future....Thank You!!

"Poor Customer Service"

I purchased a Jobe paddleboard in June which has since developed an airleak from the seam. I initially notified Escape Watersports of the issue using their contact us function on their website on 31st August. I mailed them again on 3rd of September and finally got a response from them on the 6th September. I sent all the information / photographs as requested on 8th September. On 15th September I was then asked for my address so the board could be collected. No mention that the board had to be packaged up, I had to confirm that I needed to package it up. On the 16th I enquired when the board would be collected, five days later still no reply and I still have the useless board. It is now three weeks since I first reported the issue and nothing has been resolved. I am in the market for another SUP however it wont be from Escape Watersports nor will it be a Jobe.

"Excellent service"

Excellent service recently with fast, friendly email advice and very prompt dispatch. Would recommend.

"An escape from shoddy service"

This is the best company I've dealt with in a long time. Good stock levels, competitive prices and delivery rates and dispatch within hours of ordering. I bought a paddle and a cockpit cover cheaper than anywhere else.

"Kayak Paddle"

Bought a child's kayak paddle through the website, competitively priced, item as described.
Selected the (free) 5 day delivery option, arrived in 4.

"Quick and Efficient"

Ordered a flotation vest, it turned up pretty quickly. Can't really ask for more than that!

"Poor returns"

Spent probably £600 on kayak equipment this year but one item I wanted to return but was over 30 days was refused.
The reason was I was in my caravan and not received the item since delivered to home. Considering everything this year that is extremely poor and I will never buy from them again.

"Had a couple of items from them now…"

Had a couple of items from them now never had any problems