"Not functional website"

It started when I decided to create an account and it seems that it is not possible - no emails are received and I cannot log in with the given credentials. Later on, noticed that the website was showing 3 different prices for one wetsuit that I wanted to buy. I asked support to clarify if the price I saw in the shopping cart was actually correct and received a generic answer in broken English (Google Translate would do a better job). Decided to give them a couple of days but in the meanwhile, the size for my wetsuit got surprisingly fully sold out, so I left with nothing but frustration. Yes, it is still on me, that I waited some time but the customer experience and service are near zero as well as the functionality of the website with no account login and confusing prices.

"Very disappointing"

Very disappointing. Purchased an expensive jacket for my daughter only to find out the one provided was an ex-sale item that had been reduced to £18. The price we paid on the price tag had been crossed through with red pen and the new price written on. We feel completely ripped off.

"Excellent"

Excellent, friendly and professional customer service. Bought some trainers which were excellent value and sent quickly and efficiently.

"Ann's cottage Car Park Scam"

Ann's cottage own the car park in polzeath and regularly scam people through charging people £100 in fines. The car park machines are faulty, the car parking app doesn't work, therefore when you try and leave the car park as you are unable to park the cameras record you then fine you a £100 in the post. They refuse all appeals, then you are told to pay the full amount of £170. All so you can park next to a surf shop to buy some shorts. Ann's cottage are well aware of this and turn a blind eye to Alliance parking's scam.

"Excellent customer service.. highly recommend "

It was my first time ordering from Ann’s Cottage and their customer service is excellent. There were a couple of issues with my order and they were both dealt with super efficiently and friendly. Thanks to Daisy and Grace in customer service. You can definitely order from here with confidence .

"Worse than bad customer service"

My wife brought our daughter a Billabong wetsuit at the start of the summer which has been used once a week for surf lifesaving club sessions. The wetsuit has not held up at all, the black circles came away within a few weeks, the inner lining has come away from the neoprene along with a split seam at one of the ankles. After contacting Anns Cottage customer services we have been told that this is due to our misuse. As keen surfers we have been though a number of wetsuits over the years and I've never known a supposedly top brand to perform so sockingly bad, We've got kids Iglo suits that are 5 years old that had been passed down to three children as they grew that are still in good working order, we've also had C-Skins, Alder, Srface, O'Neil and they are all perfectly fine as we always rinse them out after each use. Will never use Ann's Cottage or Billabong again.

"Customer service???"

I’ve been using Ann’s cottage online to buy clothes for a very long time and was pretty happy to visit the store in Bude. However, after going to the store I will now black list Ann’s cottage; the staff made us feel very unwelcome, they followed us around the store like we were up to no good, the vibe was NOT what I would expect of a surf shop or any shop. If I was the manager/owner I would be reading the reviews as a lot of the negative ones are about the staff here. Overall my customer experience was crap, staff were rude and menacing. I will not be shopping here again.

"BEST CUSTOMER SERVICE EXPERIENCE "

After making an error when ordering a bag . The staff at annes cottage in particular Grace were only too happy to resolve the problem. The communication was second to none and the overall customer service was the best I've ever experienced. Will definitely use this retailer again .

"amazing customer service"

amazing customer service, item was slightly damaged when it arrived and I was able to exchange it quickly and easily, thanks

"Great items"

Great items, as described and arrived quickly.