"I bought insurance on a package that…"

I bought insurance on a package that the insurer now says can't be insured. Why did they let me buy the insurance if they're not going to insure it in the end? Sounds like a scam to me. Don't buy insurance from this company. They don't come through in the end.

"Their policies makes no sense"

Their policies makes no sense. The package I sent was Stolen. However, they requested a picture of the box with the label on the box. How is that even POSSIBLE.

"shipsurance helped with my etsy claim…"

shipsurance helped with my claim within a few days and the lady there called norma serrano was quite professional

"Shipsurance is the best!"

Shipsurance is the best! They never failed me. I really appreciate it!

"I trust Shipinsurance"

I trust Shipinsurance, they always delivering a JUSTICE, using them with my each shipment knowing my packages are SAFE with them

"Best ecommerce shipping insurance option available"

Very legitimate firm, acts quickly, resolves quickly, I am a very happy customer. I own a Shopify site and we do hundreds of orders a month, and packages get lost all the time, and Shipsurance really helps me sleep at night!

"In just a few months of using…"

In just a few months of using Shipsurance, we've saved thousands of dollars that would have been lost due to damaged or lost packages. Knowing that we can recover the amount if a customer confirms a loss or damage gives us confidence to send replacements quickly, greatly enhancing the customer experience. Having Shipsurance integrated into our Shopify plan has proven to be extremely valuable – the claims we receive basically cover the cost of our Shopify plan and more. The only downside is that verifying claims with customers can be a bit manual and time-intensive. If there were an option to automate this process, Shipsurance would be even more effective.

"Taking Advantage of Small Businesses"

Shipsurance denied my small business a claim (the first claim in nearly 4 years of business). I am diligent about insuring boxes that are over a certain amount because as a soap manufacturer, it's not a product that is easily replaceable, due to a long curing process. We landed a custom manufacturing account with a small business in California, and to my shock, one of the two shipments was damaged entirely. The soaps were unsellable, the box was even wet on the inside. I've shipped to all 50 states and I've never seen a box arrive with contents so badly handled.

I remembered that thankfully the box was insured and thanked the small business partner for taking so many pictures. I, as the shipper, filed the claim. Then, Shipsurance started asking for MORE pictures. We submitted over 10 pictures of the damage. The process dragged on, when they asked, again, for even more pictures.

I've never felt more disrespected and taken advantage of as a small business owner until I came across Shipsurance. Stay far away from insuring anything of worth with this company, they won't believe you even with ample proof, and will deny your claim entirely.
I am convinced this company is a scam, and why PirateShip has now gone a different direction with shipment insurance. I wonder how many small businesses suffered because of Shipsurance, I know for sure, my small business is now out $500.

"Typical Insurance Scam! "

Own a furniture company and we ship a decent amount of items. First time I've actually had a damaged item and had to file a claim, only for it to be declined. These guys are just like any other insurance company!! They will decline you unless you go above and beyond to document every single little thing with picture proof, which let's face it is impossible, especially for the recieving end to do.

My claim was denied because the buyer could not take pictures of the packaging. Buyer did not notice the damage until later in the day once the packaging has been discarded. I really don't understand what these guys expect? They seriously expect buyers to take images of the packaging material? Before removing the item!! So they can see how it's packed.

We happened to actually take an image of the actual item in the packaging before shipping it. We dont normally do it but sometimes we will for training purposes. Anyway, we provided these images but got denied because they didn't come from the buyer, funny right?

Anyways these guys are a joke and we will not be wasting our money on insurance anymore with them. I advise others to follow Suite.

"Claims process is absolutely ridiculous"

I shipped my package via UPS through Pirateship, with insurance provided by Shipsurance (purchased through Pirateship as well).

I have tracking information where UPS has clearly stated that they damaged the box and lost all of the contents. With that said, I have spent the past month now trying to get reimbursed for my damaged package.

Shipsurance is being a total hassle over this, wanting proof that my customer paid for the product, and even after providing this information, now wanting proof that I actually deposited my customer's check. This is absolute absurd.

The facts are simple:
1) I paid to have the package insured
2) It does not matter whether I was shipping to a paying customer, or a non-paying person... I paid for this package to be insured.
3) It does not matter whether my customer paid, when my customer paid, when I deposited my customer's payment... I paid for this package to be insured.

The resolution is simple:
1) I shipped a package, and paid to have it insured
2) UPS admitted they damaged the package
3) I expect to be reimbursed for the cost of the package without being harassed about it


Simply put, Shipsurance wants to collect money for supposedly insurance shipments but does not want to pay out when there is a claim.

EDIT: In response to their reply... looking for my customer's payment, or bank records showing that I deposited it, does not verify the value of the shipment. What DOES show the value of the shipment, however, is 1) the amount of money I insured the package for 2) the invoice that I sent my customer (which I sent to you a month ago). Additionally, I sent a copy of the check my customer wrote, but obviously, all of this isn't good enough.

EDIT (11/11/24):
Claim was paid, although every time I have had to go through this process, it is quite a hassle.