"Painful to use !"

I feel this software is vastly too complicated for what it needs to be. Multiple layers of buggy software and processes that defeat the point of having the software to make things easier and faster to the clients.

Staff very friendly and willing to help up to a certain point.

However, training for the program was not bespoke to our needs as the client.

"Could be so much better....can be beyond frustrating!"

Good product. Quite a number of reoccurring technical glitches which have had to be reported on numerous occasions. On the whole, staff are friendly and helpful but do not always get to the bottom of what is causing the issue.
Additional development charges for processes which are common across many agencies seem expensive and unfair!

"VDQ performance"

there are a number of issues with the software, especially VDQ.
1. we cannot scroll across the weeks prior and subsequent
2. we cannot control the number of open licences ourselves
3. VDQ is too slow, the response times to certain commands is frustrating
4. VDQ is not intuitive, navigation around the application has to be learned

"This revie reflects the product not the…"

This revie reflects the product not the company who are always helpful

"Better than Microdec but they both lack…"

Better than Microdec but they both lack regular client contact and updates, its only when you complain or need something that anything is actioned. And everything is always at a cost ....

"SUPERB customer service and help"

SUPERB customer service and help. I can't recommend that part enough. Very logical system, with excellent capability for adding detail and customising. Couple of little bugs here and there, but nothing to worry about. Obviously not as quick as a server-hosted database, but to be expected.

"We do not utilise this system to its…"

We do not utilise this system to its Infinate potential and it is not so user friendly

"Average Support"

Disappointing support in a time when after sales is key to building good business relationships. Slow reaction time to problem solving and the over use of email communication when a quick phone call could eliminate the tedious email dialogue and resolve issues quicker.

"doesnt feel user friendly"

doesnt feel user friendly, feels slow, rather old and outdated. nice customer service though

"Lags"

the system is functional but does seem to have constant lagging issues and can be frustrating to use