"Very good experience for opening an online account"

I got recommended from my colleagues that VBCE online is convenient and the exchange rate is good. It is true!
Especially thanks Dawn Hovgaard, online specialist, she is very professional and friendly. I was so lucky to have her pick up the phone. She even emailed me with the recommended timeline for my case and it was very helpful.
Overall, the whole process to open an account and start a transfer is very smooth. Very great experience!

"Low quality staff with absolute…"

Low quality staff with absolute garbage communication skills . DON'T do biz there !

"Better rates & service than the big banks"

I chose VBCE because their rates were the most competitive I could find for USD to CAD. Pleasantly surprised by how easy it’s been to convert into CAD whenever needed. Also, any time I’ve had to contact them their customer service has been outstanding. Better rates and better service than I’ve ever gotten from my typical bog bank experience. I’d gladly recommend them to anyone needing FX services!

"Excellent serivce & easy to use online FX"

With a child starting at a US university in the fall, I needed an efficient FX mechanism to buy US$. The online account service offerd by VBCE has been flawless. It is straightforward and easy to use, best rates in town and helpful staff to get you started.

"It seems that young employees don't"

It seems that young employees don't like helping customers. In general, young employees working at VBCE prefer talking to each other rather than focusing on customers' needs.

"Excellent for any cross border FX needs"

I use VBCE when I have international travel and cross border transfer needs and I find their customer service excellent. I was introduced to them by my bank who said they had the best rates which I confirmed after doing some research. I like having the locations nearby so I can walk in and speak to someone directly about my needs.

"A Currency Exchange Agency that does not want you to open an account."

I am trying to benefit from the USD to CAD exchange rate that is great today because of the whole mess with the corona virus, my savings are in USD and I wanted to change them to CAD.

I signed up for two accounts, one is with Agility Forex (not an ad) and another with VMCE.

Agility Forex website was simple, required 3 identity documents, I submitted them, they followed with me on email and I got my account set up and approved within less than 3 hours.

VMCE thinks it is an FBI agency, first of all the website does not work, every time you attach something it declines it, I went and sent it to them on their support email, they asked for the documents and I provided to them, then they replied in email with "we need to have a call to verify the personal information and get your account set up", I waited 4 hours, received the call, and then comes the "how many transactions are you making a year" i was like "maybe 2 to 3 times a year", she said we cant give you an account access because " we are a financial agency, and we cant let anyone do transactions" In my head i was like "why the f*** are you open for business then" then continues "it is expensive to set up an account and i will refer you to one of our agencies" which i declined.

I went back to the Agility Forex website and completed my transaction in one minute, so glad i did not waste my time with the VBCE stone age process.

"Look no further!"

I’ve been a happy customer of VBCE for few years. However, my biggest praise goes to David F. of the Downtown Vancouver branch, who has gone out of his way to make sure I’m getting both the best rate and outstanding service. He has provided with valuable information and guidance on wire-transferring funds from Europe at no fee (unlike my banks) and made the process seamless. I would not use any other provider for foreign exchange transactions. Thank you!

"Service has been top notch"

Service has been top notch. The people at VBCE take it upon themselves to make sure I am happy and I will continue to support them. Thank you

"Long time customer"

Have dealt with VBCE since their inception. Very professional staff and excellent exchange rates.
By the way - a long queue probably means good service and repeat customers!