"Boiler service"

Excellent job reliable and professional very pleased thank you.

"1st service of boiler installed by…"

1st service of boiler installed by Invictus last year in 2022.
Engineer arrived on time.
Was polite and professional.
Job completed and service certificate left.
All prepared for the UK winter now. 😊

"Cowboy firm"

Got a quote from Invictus Energy Group for a new gas boiler and installation. They rang straight back to me and booked a day to look at the property and give a price. Price was reasonable. Now I know why it was reasonable. They came back four times to try and sort the mess and poor workmanship out and in the end they were told to go away and we could do a lot better job than they were doing.They had to upgrade the gas pipe which they put in a completely different place than the old pipe. They put the new gas pipe over the back door so when you opened it the gas pipe rubbed on the top of the door, they had to come back and sort this out so they put a screw under the gas pipe to lift it above the door. They had to come out again to sort it properly. whilst using the gas burner they didn’t put anything behind it to stop it burning anything so a burnt mess was left, marks also left on the work surface. The new gas pipe ran across the ceiling, above the window which looked a right mess so they said they would box it in for us. They came back to do it with small pins and glue. The boxing fell off so they had to go and buy drill and hammer which they didn’t have with them. Paint came off the wall because of the glue when they tried to scrape it off. That’s when they were told to go away. Never thought I would see cowboys actually in action. They were paid as soon as the job was done. Sent 3 emails requesting a receipt but they can’t be bothered to reply, even though they rang every day for payment even when the job had not been completed.

"Exceptional service"

The level of service from Invictus was exceptional. The engineer turned up exactly when he said he would, he did everything he had to do in a clean and tidy manner and was friendly and easy to speak to and ask questions.

"3 Attempts to get an OK result"

========UPDATE========
Following the posting of this review, nearly 3 months after the damage was caused, I was emailed by Invictus Energy Group again. This time they offered to fix the damage and deduct £100 from the outstanding balance but only if I removed this review.

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The job was to remove old fibre roll insulation, clean up between joists and then install Celotex 60mm PIR boards that I provided.
When the job was quoted for I said to them on the phone, that doesn't sound right based on how long it took me to do 1/3 of the loft but they assured me it would be done correctly and in one day.

Job started ok, old insulation was removed but between joists wasn't cleaned up before the installation of the PIR boards started.
I checked when the job was "completed" and with a quick glance they all looked ok.

When I finished work and was able to thoroughly check the installation of the PIR boards, 99.9% of them had been cut incorrectly, with the sides of the boards cut at a 45degree angle along the entire length.
Most of them were also poorly fitted and not tight between the joists.

At this point £195 deposit has been paid, 1/3 of the overall quoted price, and 6 PIR boards have been rendered useless (£200).

2nd May - Job was "completed"
3rd May - I raised the issues with the installation and provided pictures
5th May - Post-install Survey was done and obvious issues with installation identified
After months, (August was their 2nd attempt and the job was started in May) of back and forth with their customer service, which is also appalling, and having to raise a small claims court case, they eventually sent out another team.

The team wasn't given enough new PIR boards to replace the old ones and tried to use the old boards that were incorrectly cut.
They managed to do 60% of the boards to an ok standard, but the fact they didn't do 100% meant I had to spend hours of my own time to go back through and check all the PIR boards again.
They hadn't cleaned up between the joists either.
They had to come out for a 3rd time and replace the 40% that was badly installed.

During the second attempt they broke a piece of plasterboard.
On their 3rd attempt they put some filler over the plasterboard and left that as fixed and I'm now trying to find a plasterer to sort it out.

Avoid at all costs. Luckily I'm in a position that I can get in the loft and check their work, wonder how many people have had work done that they've not been able to inspect that has been done incorreclty

"Prompt and efficient"

Prompt and efficient. Value for money.

"Engineers were professional clean tidy…"

Engineers were professional clean tidy .I would recommend them

"Old house New Home Experience"

The Highly professional, time served well established and experienced tradesmen employed by Invictus, turned my home completely around from a freezing uneconomical EPC rated F to a warm cladded and robust rendered feeling high C (74).

The heating system switch over, I thought was a monumental task, but the guys took it in their stride and was complete ready for operation in no time.

The overall finish after plasterers had skimmed the IWI is seamless and makes the house look a lot better than original decor with new sills and deeper reveals.

There is no aspect of the building trade the lads did not know about they were extremely helpful and made an anxious time so worth while in the end.

Honestly can’t thank them enough.

"Invictus have been really excellent"

Invictus have been really excellent, from installing my new boiler in October last year to the service they have just given it today. All of the engineers have been fantastic, friendly, and efficient. I cannot praise their service highly enough.

"Boiler Service"

Came out to service my invictus boiler,Paul did a good job,Came on time an was very thorough.
Came back the next day to put lagging on my outside pipe.
Very pleased with the service I received