"Labels of abysmal quality"

Labels of abysmal quality - when tried to escalate complaint they weren’t interested - poor customer service - would never use again

"Mis-selling next day delivery"

Avoid this company - labels fine but customer service terrible. I bought a next day delivery for 3 times the price of the items but it arrived 4 days later. I had to chase them up 3 times and ask for my money back which they refunded but not to the amount of a normal delivery cost. They said they had despatched them 'next day' and that the cut off is 7am in the morning! What customer expects that the current day is not counted (apart from a reasonable time)? They never called me back preferring to email snooty emails about their terms and conditions. This is an example of how not to do it.... deliberately mislead customers and then write several emails all for £1.50!

"Fast delivery and great quality stick…"

Fast delivery and great quality stick on labels. Will definitely use again.

"Great service"

Great service. I ordered some of the personalised kit bags and boot bags. They arrived promptly and seem to be of good quality.

"Badly let down - customer service needs to swot up on best practice."

Badly let down.

I have used the company twice before and it's been fine. Labels dispatched by post. We have a holiday lets business and require lots of labels for linens. Incredibly disappointed that an order placed weeks ago - had apparently been dispatched by Fedex who alleged they couldn't find us three times (I had just taken a separate Fedex delivery the day before). So I had to make alternative arrangements and despite requesting the items to be POSTED because we are difficult to find - and our postman knows where we live - we were told that because of the size of the order, that couldn't happen. Previously all orders have been posted to us. So I've had to re-buy elsewhere to get everything labelled, now we'll have another ping-pong of failed deliveries - reporting that there was no one in and the 'business' was closed (because you keep going to the wrong address!) - we're still paying for items £100+ that are now absolutely useless to us and also, not here. Last time I'll use this company, could have simply reviewed the order, cancelled it, replaced it with three separate orders and posted it. Customer service excellence is about trying to help people, not your way or the highway. So this is posted 4.8.2020. Let's see what happens.

UPDATE

So it's now August 11th. Apparently the Fedex delivery from Woven Labels was due today, Woven Labels promised the driver would phone me to ensure they didn't go to the wrong address again. Had 40 minutes on the phone to Fedex's call centre in India - who say it isn't possible for a driver to call. None of this is acceptable. At All.

"Prices competitive and quick delivery"

I found their prices competitive and received my labels within a few days. Labels were perfect.

Will definitely order from them again.

"Returning Customer - Happy again"

This is the second time we have used Woven Labels for bulk order items and again have not been at all disappointed with the service and product.

We needed 38 personalised backpacks this year turned around in a short space of time. Each backpack had the players individual name along with our team name so it wasn't a straight forward order. Woven Labels couldn't have been more helpful.

The bags arrived well before our deadline, look great and were really great value for money.

"Terrible company and awful customer service"

Probable fraud at worst, at best terrible customer service. For customer labels, promised lead times of 2-4 days for samples and it was weeks and never saw anything. Claimed sent to wrong address but clearly they never sent anything as asked for photo instead and they couldn't provide.

"Very disappointed"

Very disappointed. After following the instructions carefully, the iron on labels didn't stick to the garments. I was assured they would last more than 30 washes, they didn't even make it to the first wash. Their highest quality woven labels felt cheap and the colour quality was poor. Spend a little more elsewhere.

"Deplorable customer service and suspect handling of information."

Really dodgy — never provided me with order confirmation or receipt, when requested lied and said they’d emailed it.
I am 99% sure they made a mistake on my order but I am unable to confirm without proof of purchase. Dishonest, shady company.