"CPH replaced my boiler and heating…"

CPH replaced my boiler and heating system 9 years ago and have serviced it every year since they have always been helpful and friendly and have always respected my property and left it clean and tidy. I would recommend them.

"Clean, friendly and efficient"

I was telephoned the day before my appointment and agreed for the engineer to bring appointment forward to that afternoon. He arrived a short while later and was, as usual for CPH workers, friendly, polite and efficient. He explained about the condition and age of my boiler - it is very old! - without using scare tactics.
After the service, everything was left clean and tidy and ready to,hopefully, face another year.
I will be returning to CPH for next year's service.

"Appalling service to loyal customer"

I have been a long standing customer and some three weeks ago I arranged for an engineer to service my warm air boiler, I explained that I had moved to Gloucestershire but still owned a property in Chelmsford and it would take me a three hour drive to get there, I was told on the day of booking the appointment my engineer would be there by 9.00 to 9.30 because of my journey.
On the day I arrived before 8am at 9.20 I was told that the engineer had finished his first job and was on his way to me, some 45 minutes later I phoned them to say the engineer had not turned up and was informed that I was his second job of the morning, the young lady I rang told me she would ring back once she had spoken to the engineer, 20 minutes later I rang again to be told that the engineer would not be there until 12 and 1pm.
I explained I had a three hour journey which she already knew and was discourteous telling me I would have to wait even though I had arranged this.
I told her I was not happy and going to put this on Trustpilot I cancelled the appointment, couple of minutes later I had the office manager on the phone to me stating that the appointment was between 9 and 12.
When I informed him that his member of staff had confirmed that he was on his way to me at 9.20 he said he was not aware of this fortunately I had this recorded the whole sorry episode, I wished I had never trusted this firm as they lied and tried to threaten me.
There is no such thing as loyalty with CHP.
It was a wasted and expensive journey avoid at all costs with this company

"Highly recommend Very courteous friendly efficient…"

Very courteous friendly efficient staff, both the engineers who attended and in the office. Took the time to explain everything and answer questions. Worked tidily and checked thoroughly before leaving. Would highly recommend for both boiler servicing and teplacement,

"GREAT SERVICE"

GREAT SERVICE! Also checked our water tank for free and gave advice on a future timescale for replacement of our existing boiler.

"Excellent service by a competent team…"

We had to have a new oil fired CH boiler installed to replace one that was beyond repair.
Over the three days the engineers were on site they always arrived on time, were extremely polite and conscientious. Before they departed each day they left the place spotless.
Due to the age of the former system several remedial actions were requires to meet current requirements and this did not increase the original estimate which was competitive with another firm we contacted.
Excellent service by a brilliant team..

"Very professional clean and tidy polite…"

Very professional clean and tidy polite helpful would definetely use them again wish we had found them years ago

"WE have used Chelmsford Pluming for 10 …"

WE have used Chelmsford Pluming for 10 years for a variety of work including the recent installation of a new tank to replace a 20 year old boiler mate.
First class service and workmanship.
Howard Southgate

"Helped us right out"

Helped us right out, really pleased.

"Top Quality Service"

We needed a new gas boiler and asked CHP for a quotation to replace and upgrade our system.
The process was managed in a timely and efficient manner from start to finish and the works completed on time and on budget.
We've used CHP for many years and would wholeheartedly recommend both their maintenance and their installation staff