"NEVER EVER USE THIS COMPANY THEY ARE…"

NEVER EVER USE THIS COMPANY THEY ARE FRAUDSTERS AND USELESS

If I could give less than 1 star I would. This company is so fraudulent it’s unbelievable.

March 2022 I paid them £452-50 on 19th March 2022 to replace two CAS cassettes, FINALLY after chasing them for months and months, lie upon lie saying they were waiting for “parts”. 98% of the time not replying to messages, emails or telephone messages. Finally in September, they sent them through, only to be absolutely useless as they didn’t work, they were the same ones as we sent them after they said they replaced them!!!
It took a further 3 months, late November, to get my money back right up to the point of taking them to court after several recorded letters and the threat of court action.

I can only think all the 5 star reviews are their own employees!!!!

NEVER EVER USE THIS COMPANY THEY ARE FRAUDSTERS AND USELESS

Mini Worxx Limited

"This company is fraud"

This company is fraud! Back in March they received my ABS pump for repair and i paid GBP419 as they ask for. Ever since then they have given me lie upon lie for not returning it and literally stolen my ABS pump and GBP419 - STAY AWAY FROM THIS SCAMMING COMPANY! High rates here must be from their own group to cover their shady theft! Shame on YOU Sinspeed…

"Fantastic Service - Fixed my ABS fault."

Fantastic service, can only assume the last few are sour competitors. I went in this morning with a booking for 9am, my vehicle was on the ramps by 9.15am and I went for a stroll around the town center - which, by the way is beautiful as they have a lovely indoor market with lots to explore and of course the Cutty Sark and the Museum, which is free to enter :)

By lunch time I got a call to say they had fixed the fault with my ABS (brake pressure sensor fault) and noted that my service indicator was on. Their price was fair so I opted to have the service done at the same time. I think I got back to the garage around 4.30ish and they were just finishing up.

The drive home was a pleasant one, no warning lights on the display and the traction control / ABS system works again.

I cannot recommend them enough and if you were closer to me, I would definitely use Sinspeed as my regular servicing garage - it's just a shame I live 65 miles away.

"Terrible shop!"

When I confirmed in advance, I received a reply that it could be completely repaired in a few days.

However, even after two weeks had passed since the actuator arrived at the shop, no contact was made.

When I sent a status confirmation email, I received a reply that I could return it after two weeks had passed since it could not be repaired at the shop.
(I took 1.5 months from sending to receiving the actuator.)

When I checked the returned actuator, the potentiometer was broken and didn't work.

I confirmed that the operation was complete before shipping, and if it was broken by transportation, there should be debris inside, but I was sure it was broken at the shop because there was no debris.

After that, I requested a refund, but I can't get a reply to the email.

This is not only a slow response, but it is the worst one that will destroy the actuator and will not respond to refunds.

Please be careful.

"Terrible service avoid at all costs…"

Terrible service avoid at all costs then rather that repairing try and sell you a used part with limited warranty .

"Thank you so much for your help and time"

Thank you so much for your help and time

"Never again, Would never recommend, Don't use Sinspeed."

I should have gone with my initial gut feeling. Booked my car in for repair of faulty ABS Module. Quoted a price and 5-7 days to complete.
Dropped my car of on the Wednesday and phoned Thursday afternoon to ask if they had diagnosed the fault. I was told "You only dropped it off yesterday". Great start.
Had a call to say the unit was repairable but needed additional parts. Then told my discs and four tyres were badly worn, which may affect the operation of the module!!!! What?
They could replace the discs for £328!!!! and provide part worn tyres. They wouldn't let the car leave the garage as in their view the car was illegal and dangerous.
So i accepted the tyres but not the discs. They took another three days to complete this.
I had lost the locking wheel nut which i told them about from day one and they did source a new one from MB which cost £50, however, when looking, it looks suspiciously like a second hand one they found in the back of their garage, however I'll give them a mark for at least providing a replacement.
Finally i went to collect the car after two working weeks and as mentioned in a previous post by someone else, surprise, surprise their machine wasn't working and they asked if i had cash! Really?
Went to bank got the cash and asked for a receipt. Apparently the invoice is the receipt! No i want a receipt please.
Car appears fixed but i have little confidence that they have done what they should have and cross my fingers every time i get in the car.

Finally the customer service is absolutely rubbish. The guy who I initially gave my keys to on day 1, the same guy who called me to tell me about the additional work required, (Zac I think it was), had an aggressive manner, was very nonchalant and when it came to paying couldn't even be bothered to talk through everything or even hand the car back, leaving it to one of the office girls.

If this is how he acts in person, what is he like with your car?

Read all the reviews you can find, (except the facebook ones, which are so good and over the top and must have been written by family and/or staff), before using Sinspeed.

Maybe this was a one off? Probably not!

"Very easy to chat to sara and answered…"

Very easy to chat to sara and answered all my queries.

"Very impressive"

Very impressive, nice to chat, would highly recommend

"Excellent service received"

Excellent service received from them today ( and via email before car was booked in ). ABS pump replacement and MOT. Would recommend, thank you